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- Tasks: Review files and provide feedback to sales advisers for compliance.
- Company: Join Brown & Brown, a supportive team focused on client care and development.
- Benefits: Enjoy remote work options, competitive salary, bonuses, and professional qualification funding.
- Why this job: Be part of a friendly culture that values learning and customer satisfaction.
- Qualifications: Previous experience in compliance or sales quality analysis is essential.
- Other info: Opportunity for hybrid working and personal growth within the company.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bournemouth (Remote working available if desired)
Package: Negotiable + Benefits
Brown & Brown Employee Benefits are eagerly looking to recruit a Sales Quality Analyst to join our Compliance team. The main function of the role is to complete, record and provide feedback to advisers in relation to file reviews. You will work closely with the sales team to ensure that all their processes are in line with requirements and provide good customer outcomes.
In addition to reviewing files, in accordance with the PCH T&C scheme, you will be responsible for assisting with monitoring employees' adherence to required training & competency requirements, providing detailed management information to the Compliance & Conduct Manager as well as feeding performance back to all advisers.
The Rewards:
- A wonderful office environment where you can learn and develop, with an incredibly friendly team who love looking after their clients' needs.
- A Negotiable basic salary + Bonus and all the normal benefits you'd expect - Pension, Group Life Assurance, Individual Private Medical and the option to flex other options in post probation.
- Hybrid working on offer if desired.
- An organisation that wants to invest in the team, so post probation the option of studying for professional qualifications (including funding).
Duties will include:
- Monitoring and assessing advisers via file checking and call listening and identify any training needs.
- Provide feedback and training where required.
- Work with the Compliance team and support the T&C scheme.
- Assist in the monitoring and reporting results of the PCH T&C scheme.
- Ensure the fair treatment of customers and their best interests is core to the activity of the business at all times.
- Compile and present reports, MI and statistics to the Compliance & Conduct Manager in appropriate style and manner and within required timescales.
- Advise and keep up to date the Compliance & Conduct Manager on all matters relating to compliance performance by the sales team.
- Provide clear and objective feedback, recognising achievements and providing constructive suggestions and encouragement for improvements.
- Maintain detailed records.
Previous compliance, call monitoring or sales quality analysis experience is required to be considered for this role, ideally from an insurance background.
For more information please apply online or contact Dan Hurley.
Contact Detail:
Brown & Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Quality Analyst (Private Medical Insurance)
✨Tip Number 1
Familiarise yourself with the Private Medical Insurance sector. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in compliance or sales quality analysis. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in monitoring, feedback, and training. Being able to articulate these experiences clearly will set you apart.
✨Tip Number 4
Stay updated on compliance regulations and best practices in the insurance industry. Showing that you are proactive about your professional development can impress potential employers.
We think you need these skills to ace Sales Quality Analyst (Private Medical Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in compliance, call monitoring, or sales quality analysis. Use specific examples from your previous roles that demonstrate your ability to provide feedback and support training needs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in ensuring compliance and improving customer outcomes.
Highlight Relevant Skills: Emphasise skills that are crucial for the Sales Quality Analyst position, such as attention to detail, analytical thinking, and effective communication. Provide examples of how you've used these skills in past roles to achieve positive results.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this role.
How to prepare for a job interview at Brown & Brown
✨Understand the Role
Make sure you have a clear understanding of what a Sales Quality Analyst does, especially in the context of private medical insurance. Familiarise yourself with file reviews, compliance processes, and how to provide constructive feedback.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience in compliance, call monitoring, or sales quality analysis. Highlight specific examples that demonstrate your ability to assess performance and provide training where needed.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the team dynamics, the tools they use for monitoring, or how they measure success in the role. It shows your interest and engagement.
✨Emphasise Team Collaboration
Since the role involves working closely with the sales team and compliance team, be ready to discuss your teamwork skills. Share examples of how you've successfully collaborated with others to achieve common goals.
