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- Tasks: Investigate motor claims, gather information, and liaise with customers for optimal outcomes.
- Company: Join Aviva, a leading insurance company committed to customer service and employee wellbeing.
- Benefits: Enjoy flexible working hours, generous holidays, and discounts on Aviva products.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Strong customer service skills and basic computer literacy required.
- Other info: We welcome diverse applicants and offer a great company culture.
The predicted salary is between 25100 - 28500 £ per year.
Starting salary between £25,100 to £28,500 (depending on hours, skills and experience) plus additional benefits.
Our standard full time contracts are for 35 hours per week (with options for part time working). However, we may offer the option for a 40 hour contract which has an enhanced salary of up to £32,571.43.
We currently have fantastic opportunities to join Aviva's Motor Claims Liability Investigation Team! If you enjoy working in a fast-paced environment and feel you have a wealth of customer service experience and drive to achieve excellent outcomes - we would love to hear from you!
A bit about the job:
As a Motor Claims Liability Investigator, you will be responsible for gathering all the correct and relevant information, liaising with our customers and parties involved in the claim including our suppliers to achieve the best settlement outcomes for our customers and business. Your success will impact Aviva's success in the market when it comes to indemnity spend and becoming market leading.
Skills and experience we're looking for:
- Possess a persuasive, strong and confident customer service.
- The ability to work in teams and collaborate with others.
- Self-motivated to complete investigations, obtain evidence to defend our liability stance, an ability to handle difficult calls with both customers and third parties while working under pressure.
- Basic computer, literacy, numeracy skills.
What you'll get for this role:
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. Our people agree that we offer a great company culture and outstanding employee experience. In fact, we're actually an officially certified Great Place to Work.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to Viktoria David-Vida.
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Liability Investigator
✨Tip Number 1
Familiarise yourself with the motor claims process and common liability issues. Understanding the nuances of motor claims will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Practice your customer service skills by role-playing difficult scenarios. Since the role involves handling challenging calls, being prepared to showcase your ability to remain calm and persuasive under pressure can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Aviva to gain insights into the company culture and expectations for the Motor Claims Liability Investigator role. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 4
Demonstrate your self-motivation by preparing examples of past investigations or problem-solving experiences. Being able to articulate how you took initiative in previous roles will highlight your suitability for the investigative aspects of this position.
We think you need these skills to ace Motor Claims Liability Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Motor Claims Liability Investigator. Use specific examples to demonstrate your persuasive communication and teamwork abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Aviva and your understanding of the role. Mention how your self-motivation and ability to handle difficult situations make you a great fit for the team.
Highlight Relevant Skills: In your application, emphasise your basic computer literacy and numeracy skills, as well as your ability to work under pressure. These are crucial for the role and should be clearly stated.
Show Enthusiasm for the Company: Express your excitement about joining Aviva and contributing to their mission of providing excellent customer service. Mention any specific aspects of the company culture or values that resonate with you.
How to prepare for a job interview at Aviva
✨Showcase Your Customer Service Skills
As a Motor Claims Liability Investigator, strong customer service skills are crucial. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional service to customers.
✨Demonstrate Team Collaboration
This role requires working closely with others. Be ready to discuss how you've effectively collaborated in teams before, highlighting your ability to communicate and work towards common goals.
✨Prepare for Pressure Situations
You may face challenging calls during the interview. Practice staying calm and collected under pressure, and think of strategies to handle difficult conversations with customers or third parties.
✨Familiarise Yourself with the Role
Research the responsibilities of a Motor Claims Liability Investigator thoroughly. Understand the key aspects of the job, such as gathering information and achieving settlement outcomes, so you can speak confidently about how you fit into this role.
