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- Tasks: Manage litigated RTA Small Claims cases and negotiate settlements effectively.
- Company: Join a dynamic law practice focused on personal injury claims and client satisfaction.
- Benefits: Enjoy 25 days holiday, health support, and various employee perks like gym discounts.
- Why this job: Gain valuable experience in legal negotiations while working in a supportive team environment.
- Qualifications: Previous file handling experience in law and a good understanding of road traffic principles required.
- Other info: Opportunities for professional development and a positive workplace culture await you.
The predicted salary is between 30000 - 42000 £ per year.
To effectively manage a portfolio of litigated RTA Small Claims Track files under the supervision and guidance of a Team Leader/Technical Supervisor. Candidates are required to have experience of managing a fully litigated RTA caseload. The role will involve handling both quantum and liability Small Claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.
Induction to role training will be provided along with continued on the job support and mentoring from the Team Leader/Technical Supervisor.
Key Accountabilities- Management of a caseload of litigated RTA Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
- Delivery of agreed performance targets and quality standards.
- Analysis of the available evidence to create an initial case strategy on liability and quantum.
- Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs.
- Proofing witnesses, assessing their evidence and drafting statements.
- Drafting of Court documents and complying with all Court deadlines.
- Instructing, briefing and liaising with Counsel.
- Guiding the Defendant through the litigation process where required and setting expectations.
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making.
- Delegation of tasks where available and appropriate to other members of the team.
- Dealing with correspondence and telephone calls within strict service level agreements.
- Updating reports upon receipt of evidence as required.
- Adhering to Client Guidelines to ensure they receive up to date and accurate information about progress when requested.
- Ensuring files are kept within ISO 9001 guidelines.
- To ensure compliance with the SRA Standards & Regulations.
- Established file handling experience within a law practice.
- Good understanding of the highway code and basic road traffic act principles.
- Ability to plan and prioritise workloads.
- Efficient in a process driven environment.
- Drive to achieve and take development opportunities when they arise with a positive attitude.
- Excellent listening and verbal communication skills.
- Excellent written communication skills and the ability to compose professional written communications.
- Ability to follow instruction with attention to detail.
- Ability to recognise when sensitivity and tact are required.
- Effectively work within a team.
- Basic knowledge of the Court Practice Rules.
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
- Death In Service – after 1 years’ service.
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets after successfully completing probation.
Contact Detail:
Keoghs LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA Claims Handler
✨Tip Number 1
Familiarise yourself with the RTA Small Claims Track process and relevant legislation. Understanding the nuances of the highway code and road traffic act principles will give you an edge in discussions and negotiations.
✨Tip Number 2
Practice your telephone negotiation skills. Since effective communication is key in this role, consider role-playing scenarios with a friend or colleague to enhance your ability to negotiate settlements confidently.
✨Tip Number 3
Network with professionals in the legal field, especially those who specialise in RTA claims. Attend industry events or join online forums to gain insights and potentially useful contacts that could help you in your application.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock case file. Show how you would manage a caseload effectively, including planning, prioritising, and meeting deadlines, which are crucial for this position.
We think you need these skills to ace RTA Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing litigated RTA cases. Use specific examples that demonstrate your ability to handle both quantum and liability Small Claims effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the key accountabilities. Mention your skills in telephone negotiation and your experience with court documents, as these are crucial for the position.
Showcase Relevant Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully communicated with clients, defendants, and solicitors in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your writing is clear and professional, as attention to detail is essential for this role.
How to prepare for a job interview at Keoghs LLP
✨Showcase Your Experience
Make sure to highlight your established file handling experience within a law practice. Be prepared to discuss specific cases you've managed, particularly those involving litigated RTA Small Claims Track files, as this will demonstrate your suitability for the role.
✨Demonstrate Negotiation Skills
Since the role involves effective telephone negotiation techniques, be ready to provide examples of how you've successfully negotiated settlements in the past. This could include discussing your approach to handling difficult conversations and achieving positive outcomes.
✨Understand the Legal Framework
Familiarise yourself with the highway code and basic road traffic act principles. Being able to discuss these topics confidently during the interview will show that you have the necessary legal knowledge to manage cases effectively.
✨Emphasise Teamwork and Communication
Highlight your ability to work within a team and communicate effectively. Provide examples of how you've collaborated with colleagues or liaised with clients and third parties, as strong communication skills are essential for this role.
