RTA Claims Handler

To effectively manage a portfolio of litigated RTA Small Claims Track files under the supervision and guidance of a Team Leader/Technical Supervisor. Candidates are required to have experience of managing a fully litigated RTA caseload. The role will involve handling both quantum and liability Small Claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

Induction to role training will be provided along with continued on the job support and mentoring from the Team Leader/Technical Supervisor.

• Management of a caseload of litigated RTA Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards.
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs.
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court documents and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making.
• Delegation of tasks where available and appropriate to other members of the team.
• Dealing with correspondence and telephone calls within strict service level agreements.
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines to ensure they receive up to date and accurate information about progress when requested.
• Ensuring files are kept within ISO 9001 guidelines.
• To ensure compliance with the SRA Standards & Regulations.

• Established file handling experience within a law practice.
• Good understanding of the highway code and basic road traffic act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process driven environment.
• Drive to achieve and take development opportunities when they arise with a positive attitude.
• Excellent listening and verbal communication skills.
• Excellent written communication skills and the ability to compose professional written communications.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

• Davies Incentive Plan.
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death In Service – after 1 years’ service.
• Pension Contribution based 5% Employee / 3% Employer.
• Employee Resource Groups.
• Employee Volunteering Programme.
• Cycle to Work Scheme.
• Tech Scheme.
• Season Ticket Loan.
• Gym Flex.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets after successfully completing probation.