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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth after-sales service.
- Company: Join a five-star house builder in the thriving construction sector.
- Benefits: Enjoy a competitive salary and the chance to grow in a permanent role.
- Why this job: Make a real impact by enhancing customer satisfaction and collaborating with diverse teams.
- Qualifications: Strong customer care experience is essential; previous house building experience is a plus.
- Other info: This role is perfect for those who thrive in a fast-paced, team-oriented environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Coordinator required for a new, permanent role in the Newcastle area. This is based within the construction sector, working for a new house builder.
The position of Customer Care Coordinator is a key position to deliver exceptional customer service for this five star builder. The successful candidate will form a crucial part of the successful delivery of their homes and excellent customer satisfaction.
You will be involved with all aspects of the customer care role, being a key point of contact for customers once they have moved into their new home. You will liaise with subcontractors and suppliers in respect of all customer care. Collaboration is key to the success of this role, working closely with colleagues in the construction, sales and commercial departments as well as with subcontractors and suppliers.
Main Duties
- To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
- To be professional, courteous and punctual in all dealings with customers and external partners.
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
- Ensure all materials and labour required is available prior to starting works.
- Ensure the customer care/after sales standards remain high by personally contacting customers within two weeks from legal completion to ensure the customer is happy and satisfied.
- Plan and monitor the work of the customer care technician in advance to ensure continuation of work.
- Liaise with Site Managers and the Construction Director prior to arranging any meetings with customers.
- Maintain an efficient, effective filing system, keeping records up to date at all times.
- Monitor and report to the Management Team the performance of the sub-contractors.
- Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified.
- Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.
- Liaise with the external out of hours call handling provider.
The Person
Applicants will ideally have worked for a house builder in a similar role but, failing that, they must have strong customer care experience.
Remuneration
Competitive Salary. This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
Contact Detail:
Corepeople Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the construction sector, especially the house building process. Understanding the common issues that arise post-sale can help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've resolved complaints or improved customer satisfaction in previous roles. This will show potential employers that you have the experience needed to excel as a Customer Care Coordinator.
✨Tip Number 3
Network with professionals in the construction industry, particularly those who work in customer care roles. Attend local events or join online forums to connect with others and learn about the latest trends and challenges in customer service within this sector.
✨Tip Number 4
Research the specific company you're applying to and understand their values and customer care philosophy. Tailoring your approach to align with their mission can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially within the construction sector. Emphasise any roles where you liaised with customers and subcontractors, showcasing your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Customer Care Coordinator role. Mention your understanding of the importance of customer satisfaction and how your previous experiences align with the company's values.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and external partners in past roles. Highlight your professionalism and ability to resolve issues promptly, as these are crucial for this position.
Highlight Team Collaboration: Since collaboration is key in this role, mention any experiences where you worked closely with colleagues from different departments. This could include coordinating with sales, construction, or maintenance teams to ensure customer satisfaction.
How to prepare for a job interview at Corepeople Recruitment
✨Showcase Your Customer Care Experience
Make sure to highlight any previous experience you have in customer care roles, especially if it's within the construction sector. Be prepared to discuss specific examples of how you've handled customer queries or complaints effectively.
✨Demonstrate Collaboration Skills
Since this role requires working closely with various departments and subcontractors, be ready to share examples of how you've successfully collaborated with others in past positions. Emphasise your ability to communicate and coordinate effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer care scenarios. Think about potential challenges you might face in this role and prepare thoughtful responses that demonstrate your problem-solving skills.
✨Research the Company and Its Values
Familiarise yourself with the company's reputation and values, particularly their commitment to customer satisfaction. This will help you align your answers with what they are looking for and show that you're genuinely interested in the role.
