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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist users.
- Company: Join a friendly client in Cardiff with a modern office environment.
- Benefits: Earn £12.60 per hour, enjoy 28 days holiday, and free on-site parking.
- Why this job: Great opportunity for hands-on IT experience with potential for permanent placement.
- Qualifications: Experience in IT support, hardware, software, and networking is essential.
- Other info: Immediate start available; apply quickly to secure your spot!
Our friendly client in Cardiff are looking for an immediate start IT Technician to join them initially for a period of 2/3 months, with the view for this to continue on a longer term basis following this.
If you are available immediately and have experience in IT support to ensure systems and applications are maintained, then this role is for you!
Hours are 9am - 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location.
The Role:
- 1st and 2nd line desktop support to resolve systems issues raised by internal users.
- Manage incoming support requests via ticket portal, email and telephone.
- Install, assemble and configure computers, monitors, network infrastructure.
- Troubleshoot hardware, software, email, network problems.
- Instruct staff in the use of business and administrative software e.g. Microsoft Office.
The Person:
- Strong experience of managing internal IT issues and dealing with end users to find a solution.
- Patient, professional and calm under pressure.
- Experience in hardware, software, networking and security software.
Benefits:
- Hourly Rate £12.60 + holiday pay.
- Opportunity to go permanent very quickly.
- Working in bright, modern offices.
- 28 days holiday.
- Pension following qualifying period.
- Free on-site parking.
If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we’d love to hear from you!
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Make sure to highlight your hands-on experience with both hardware and software troubleshooting. Since the role involves 1st and 2nd line support, showcasing specific examples of how you've resolved similar issues in the past can really set you apart.
✨Tip Number 2
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your proficiency with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 3
Since the job requires interaction with end users, practice explaining technical concepts in simple terms. This will help you convey your communication skills effectively during the interview process.
✨Tip Number 4
Given the immediate start requirement, be prepared to discuss your availability clearly. If you can start right away, make sure to emphasise this in your conversations with us to increase your chances of landing the job.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in 1st and 2nd line desktop support. Include specific examples of how you've resolved issues for end users.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work under pressure. Mention your experience with hardware, software, and networking, and express your enthusiasm for the role.
Highlight Availability: Since the position requires an immediate start, clearly state your availability in your application. This shows your eagerness and readiness to take on the role without delay.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of how you've resolved issues in the past, particularly with hardware, software, and networking.
✨Demonstrate Your Problem-Solving Ability
Employ the STAR method (Situation, Task, Action, Result) to explain how you've tackled IT challenges. This will show your potential employer that you can remain calm under pressure and find effective solutions.
✨Familiarise Yourself with Common Tools
Make sure you know the tools and software commonly used in IT support, such as ticketing systems and Microsoft Office. Being able to discuss these confidently will demonstrate your readiness for the role.
✨Ask Insightful Questions
Prepare a few questions about the company’s IT infrastructure or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
