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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join our dynamic Dundee Vauxhall/Fiat/Abarth team and make a difference!
- Benefits: Enjoy full-time hours with a supportive work environment and potential for growth.
- Why this job: Be the star of customer experiences and help solve real problems every day.
- Qualifications: Previous customer service experience is a must; great communication skills are key.
- Other info: Work Monday to Friday with occasional Saturday shifts, perfect for balancing life and work.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a new Service Advisor to help us keep our Dundee Vauxhall/Fiat/Abarth branch running smoothly Hours Full time, Monday – Friday 8am – 5.30pm and rotational Saturdays 8am – 12pm. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop and bodyshop to progress work through the system. Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected. Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions. Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
Service Advisor employer: Arnold Clark. Careers
Contact Detail:
Arnold Clark. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the Vauxhall, Fiat, and Abarth brands. Understanding their vehicles and common service issues will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling customer inquiries and complaints with empathy and professionalism, which is crucial for a Service Advisor.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work under pressure. Since the role involves managing customer expectations during busy times, sharing examples of how you've successfully handled high-pressure situations in the past can be very beneficial.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Service Advisor. Use specific examples to demonstrate how you've exceeded customer expectations in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your passion for providing excellent customer service. Mention why you are excited about the opportunity at the Dundee Vauxhall/Fiat/Abarth branch and how you can contribute to their team.
Showcase Relevant Experience: In your application, emphasize any previous roles where you handled customer inquiries or resolved issues. Highlight your ability to work under pressure and maintain professionalism, especially during busy times.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Arnold Clark. Careers
✨Show Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Communicate Clearly and Warmly
As a Service Advisor, you'll need to communicate effectively with customers and colleagues. Practice articulating your thoughts clearly and maintaining a warm tone. This will help demonstrate that you can provide the 'star treatment' to customers.
✨Understand the Role's Responsibilities
Familiarize yourself with the day-to-day duties of a Service Advisor. Be ready to discuss how you would handle tasks like liaising with the workshop, managing invoices, and addressing customer concerns. Showing that you understand the role will set you apart.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as dealing with a dissatisfied customer or explaining a complex repair. Prepare your responses to these situations to show that you can handle challenges with empathy and professionalism.
