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For Companies At a Glance
- Tasks: Support IP telephony and UC solutions, managing small-scale voice deployments.
- Company: Join a well-established tech services provider expanding its Delivery Team.
- Benefits: Enjoy hybrid working, with training provided and a competitive salary up to £25k.
- Why this job: Perfect for tech-savvy graduates eager to learn in a dynamic environment.
- Qualifications: No experience needed; a tech degree is a plus.
- Other info: Work closely with senior teams and gain hands-on experience in voice technology.
The predicted salary is between 18000 - 30000 £ per year.
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities- Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood.
- Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels.
- Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing.
- Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams.
- Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements.
- Using external portals to provision third-party services that enhance the overall voice solution.
- Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation.
- Providing support across internal departments and acting as a point of reference for voice-related queries.
- Representing the voice and UC function in a professional and collaborative manner.
- Confident communicator - both verbally and in writing - with the ability to present information clearly.
- Highly organised, methodical and capable of managing multiple tasks and priorities.
- Flexible, adaptable, and comfortable working in a fast-paced environment.
- Strong attention to detail and a problem-solving mindset.
- Team-oriented but able to take initiative and work independently.
- Customer-first attitude with a proactive approach to service delivery.
- No experience required however, a degree in a technology discipline is highly advantageous.
Paying up to £25k - Hybrid working.
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Voice Engineer
✨Tip Number 1
Familiarise yourself with IP telephony and unified communications concepts. Understanding the basics of how these systems work will give you a solid foundation to discuss during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with professionals in the voice engineering field. Attend relevant tech meetups or online forums where you can connect with industry experts, which may lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Gain hands-on experience with tools like Microsoft Dynamics or similar CRM platforms. Familiarity with these systems will not only boost your confidence but also show your proactive approach to learning essential skills for the job.
✨Tip Number 4
Prepare to discuss customer service scenarios in your interview. Since this role is customer-facing, having examples ready that showcase your communication skills and problem-solving abilities will help you stand out as a candidate.
We think you need these skills to ace Junior Voice Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior Voice Engineer role. Emphasise any technical knowledge, especially in IP telephony or unified communications, even if it's from your studies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your desire to learn. Mention specific aspects of the job description that excite you and how your background makes you a good fit.
Highlight Communication Skills: Since this role requires strong communication abilities, provide examples in your application that demonstrate your verbal and written communication skills. This could be through group projects, presentations, or any customer-facing roles you've had.
Showcase Problem-Solving Abilities: Include instances where you've successfully solved problems or managed multiple tasks. This will illustrate your attention to detail and ability to thrive in a fast-paced environment, which are key for this position.
How to prepare for a job interview at Context Recruitment Limited
✨Show Your Communication Skills
As a Junior Voice Engineer, you'll need to communicate effectively with both customers and internal teams. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your verbal and written communication skills during the interview.
✨Demonstrate Your Organisational Skills
This role requires managing multiple tasks and priorities. Be ready to discuss how you stay organised, perhaps by sharing examples from your studies or previous experiences where you successfully juggled various responsibilities.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates with a strong problem-solving mindset. Prepare to share specific instances where you've encountered challenges and how you approached finding solutions, especially in a technical context.
✨Research the Company and Role
Familiarise yourself with the technology services provider and their offerings, particularly in IP telephony and unified communications. Understanding their products and services will help you tailor your responses and show genuine interest in the position.
