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- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a vibrant brand known for unforgettable dining experiences.
- Benefits: Enjoy flexible shifts, discounted stays, high street discounts, and wellness initiatives.
- Why this job: Gain valuable skills, enjoy a fun work culture, and progress in your career.
- Qualifications: No experience needed, just a passion for customer service and a willingness to learn.
- Other info: We promote sustainability and offer volunteer days for charities.
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. In this role, you will be the face of the restaurant, helping to control the flow and communicate with the kitchen and restaurant management to ensure a smooth dining experience for our guests. We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, offering great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships alongside our detailed brand training. We’ll help you be 'The Difference' between good and great guest experiences. Experience isn’t a deal breaker, but a passion for great customer service and a willingness to learn new skills is essential. Do you want to be part of something different, working with the best food, drink, and a brand you can be proud of? We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off the best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays, and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week, and more.
- Wagestream giving instant access to your pay as it’s earned, allowing you to track your wages in real time and stream up to 50% of the money you’ve already earned.
- Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, mostly from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels, achieved by everyone in the hotel focusing on the waste we produce, championed by our Sustainability Council.
- Moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress, Malmaison
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding their commitment to customer service and sustainability will help you align your responses during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your passion for customer service. Think of specific examples from your past experiences where you went above and beyond for a guest or learned something new that improved your service skills.
✨Tip Number 3
Be ready to demonstrate your flexibility regarding shifts. Since Malmaison operates 365 days a year, showing that you can work evenings and weekends will make you a more attractive candidate.
✨Tip Number 4
Highlight your willingness to learn and grow within the company. Mention any interest in their apprenticeship programmes or potential career paths in F&B Management, as this shows your long-term commitment to the role.
We think you need these skills to ace Waiter/ Waitress, Malmaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or hospitality. Even if you don't have direct experience as a waiter or waitress, emphasise skills like communication, teamwork, and a passion for providing great service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Malmaison specifically and how you can contribute to creating memorable experiences for guests.
Highlight Flexibility: Since the role requires working various shifts, make sure to mention your availability and willingness to work evenings and weekends. This shows that you are adaptable and ready to meet the needs of the restaurant.
Show Willingness to Learn: Express your eagerness to learn new skills and take advantage of the training opportunities offered by Malmaison. This could set you apart from other candidates who may not demonstrate the same level of commitment to personal development.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share any relevant experiences, even if they are not directly related to waiting tables, that demonstrate your ability to connect with people and create memorable experiences.
✨Be Prepared to Discuss Flexibility
Since the role requires working various shifts, be ready to discuss your availability. Highlight your willingness to work evenings and weekends, as this shows you understand the demands of the job and are committed to being a team player.
✨Ask About Training Opportunities
Inquire about the training and development programmes available, such as apprenticeships. This shows your eagerness to learn and grow within the company, aligning with their focus on internal development and progression.
✨Demonstrate Teamwork Skills
As a waiter or waitress, you'll need to work closely with kitchen staff and management. Share examples of how you've successfully collaborated with others in past roles, emphasising your ability to communicate effectively and contribute to a smooth dining experience.
