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- Tasks: Engage with customers, manage enquiries, and build community relationships.
- Company: Beechwood Grove is dedicated to providing exceptional care in a family-oriented environment.
- Benefits: Enjoy free meals, enhanced holiday pay, extra leave for milestones, and a cycle to work scheme.
- Why this job: Make a real impact in the care sector while developing valuable skills and connections.
- Qualifications: Two years of sales experience; care sector knowledge is a bonus.
- Other info: Full-time role with opportunities for personal growth and recognition.
The predicted salary is between 28800 - 48000 £ per year.
Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of contact for all our new customers and their families. As a Client Relations Manager, you will be responsible for marketing the home, managing enquiries from start to finish, and developing successful relationships with customers and local contacts. A key part of the role involves leading local networking efforts and building community involvement to benefit our residents.
We offer excellent rewards & benefits, including:
- One free meal per shift for all team members.
- Enhanced Bank Holiday pay.
- Increased annual leave entitlement; team members with over 3 years of service receive extra days off.
- Cycle to Work scheme to save on commuting costs and improve health.
- Extra day off for milestone birthdays.
- Company sick pay exceeding statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
Location: Beechwood Grove, 44-48 E Dean Rd, Eastbourne BN20 8EH
Hours: 40 hours per week
Pay: £40,000 per annum + commission
Contract: Full-time, Permanent
Shift: Days
Key responsibilities include:
- Building positive relationships through regular communication with residents, relatives, and external stakeholders.
- Meeting occupancy targets as per the budget, focusing on the private sector.
- Managing enquiries from initial contact to final decision.
- Maintaining enquiry data and updating the Home Manager on occupancy and weekly fees.
- Supporting the move-in process to ensure a positive experience for residents and families.
- Completing all move-in documentation and financial arrangements prior to admission.
- Developing and implementing the home marketing plan.
- Organising networking activities to showcase the home.
- Coordinating local PR opportunities and events, liaising with the Lifestyles team.
- Organising events for prospective customers to highlight lifestyle offerings.
- Supporting and coaching team members to foster a positive culture.
- Leading sales training and initiatives to maximize occupancy.
- Ensuring the home presents well at all times.
Skills and attributes required:
- Excellent written and verbal communication skills.
- Experience in a fast-paced sales environment; care sector experience is a plus.
- Minimum of two years sales and marketing experience.
- Proven customer relations skills.
- Leadership and management abilities.
- Knowledge of care homes (desirable).
- Proficiency in Microsoft Office and other sales/marketing IT tools.
Personal attributes:
- Professional appearance and attitude.
- Flexible working hours.
- Ability to promote a professional image.
- Willingness to travel for training and support.
- Self-motivated, reliable, punctual.
- Confidential, diplomatic, enthusiastic.
Our mission: To provide exceptional homes where people can live, love, and be loved, fostering a family environment.
Apply now: If you're ready to start your journey and make a difference, don't delay—apply today!
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager - Beechwood Grove-Management
✨Tip Number 1
Network with professionals in the care sector to gain insights and make connections. Attend local events or join online forums related to care homes, as this can help you understand the community and its needs better.
✨Tip Number 2
Familiarise yourself with the specific services offered at Beechwood Grove. Understanding their unique selling points will allow you to speak confidently about how you can contribute to their marketing efforts and customer relations.
✨Tip Number 3
Prepare to discuss your previous sales and marketing experiences in detail. Think of specific examples where you've successfully built relationships or met targets, as these will demonstrate your capability for the role.
✨Tip Number 4
Show your enthusiasm for the care sector during any interactions. Highlight your passion for helping others and your commitment to creating a positive environment for residents, as this aligns with the values of Beechwood Grove.
We think you need these skills to ace Client Relations Manager - Beechwood Grove-Management
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Relations Manager. Familiarise yourself with the key tasks such as managing enquiries, building relationships, and leading networking efforts.
Tailor Your CV: Highlight your relevant experience in sales and customer relations, especially if you have worked in the care sector. Use specific examples that demonstrate your ability to meet occupancy targets and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the care sector. Mention how your skills align with their mission of providing exceptional homes and how you can contribute to their community involvement efforts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Oakland Care
✨Research the Company
Before your interview, take some time to research Beechwood Grove and its values. Understanding their mission to provide exceptional homes will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Relations Manager, excellent communication is key. Prepare examples of how you've successfully built relationships in previous roles, and be ready to discuss how you would handle enquiries and maintain positive interactions with residents and families.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer relations skills. Think of specific situations where you successfully managed a challenging enquiry or improved a customer's experience, and be ready to share those stories.
✨Highlight Your Sales Experience
Since the role involves meeting occupancy targets and leading marketing efforts, be prepared to discuss your sales and marketing experience. Share any relevant achievements, such as exceeding targets or successful campaigns, to showcase your capability in driving results.
