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- Tasks: Lead daily operations and ensure exceptional service for guests and staff.
- Company: Join the Norbreck Hotel, a family-oriented establishment focused on warmth and respect.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team driving excellence in hospitality and making a real impact.
- Qualifications: Previous hotel management experience and strong financial acumen are essential.
- Other info: This role offers a chance to lead and inspire a dedicated team.
The predicted salary is between 36000 - 60000 £ per year.
The Norbreck Hotel is seeking an individual who embodies humility, earns and demonstrates respect, acts with integrity, shows dedication, and above all displays courtesy, treating our guests and associates with the warmth and friendliness of an extended family.
We are looking for an experienced and dynamic Front of House Operations Manager to join us and oversee the day-to-day operations. This is an exciting opportunity to join the Management Team and become instrumental in driving our product forward, using a creative mind, passionate approach, and meticulous attention to detail to stay ahead of the curve.
This role will lead the delivery of service excellence through the development of our team, with continuous visibility to staff and guests alike.
- Leadership: Manage, direct and develop departmental heads and their teams, leading from the front and working alongside them, creating clear guidelines while tracking progress and implementing change/improvements. Monitor and feedback on performance and acknowledge achievements. Promote teamwork in an inspiring, mentoring, and motivating manner.
- Finance: Display strong financial acumen in order to control all departmental costs and account for operational departments P&Ls. A proven track record in commerciality, financial/budget awareness, and data literacy is essential.
- Project Management: Take responsibility for allocated projects and identify opportunities for further projects - strategise, plan, present, deliver, and follow through.
- Responsibility/accountability: Take ownership of day-to-day operations, delegate where necessary, and empower management to make decisions. Work proactively and efficiently to deliver goals/objectives/projects within agreed timeframes.
- Effective Communication: Confident and clear delivery of detailed information. Integrity and consistency are key. Approachability and listening are essential to gain followership from the team.
Our ideal candidate will have previous experience in Hotel Management at a similar level hotel, with a strong knowledge of front of house and overall operations. You will have a proven track record of identifying opportunities, delivering projects, and change management, as well as having strong commercial awareness.
Contact Detail:
Compass Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Operations Manager
✨Tip Number 1
Familiarise yourself with the Norbreck Hotel's values and culture. Understanding their emphasis on humility, respect, and integrity will help you align your approach during interviews and discussions, showcasing that you are a perfect fit for their team.
✨Tip Number 2
Prepare to discuss your previous experience in hotel management in detail. Highlight specific examples where you've successfully led teams, improved service delivery, or managed budgets effectively, as these are key aspects of the role.
✨Tip Number 3
Demonstrate your project management skills by preparing a brief outline of a successful project you've led in the past. Be ready to explain your strategy, execution, and the results achieved, as this will show your capability to handle similar responsibilities at the Norbreck Hotel.
✨Tip Number 4
Practice effective communication techniques. Since the role requires clear and confident delivery of information, consider role-playing common interview scenarios with a friend to enhance your approachability and listening skills.
We think you need these skills to ace Front of House Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Front of House Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hotel management, particularly in front of house operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and financial acumen.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to service excellence. Provide specific examples of how you've successfully managed teams, improved operations, or delivered projects in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Compass Hospitality UK
✨Showcase Your Leadership Skills
As a Front of House Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, implemented changes, or improved service delivery.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgeting and financial management. Highlight specific instances where you've controlled costs or improved profitability in previous roles, as this is crucial for the position.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex information. This will show your potential employer that you can convey important details to both staff and guests.
✨Emphasise Your Project Management Experience
Prepare to talk about projects you've led in the past. Discuss how you strategised, planned, and executed these projects, and be ready to share the outcomes. This will demonstrate your capability to take ownership and drive initiatives forward.
