Front of House Operations Manager

The Norbreck Hotel is seeking an individual who: embody humility; earn and demonstrate respect; act with integrity; show dedication and above all display courtesy and treat our guests and associates with the warmth and friendliness of an extended family.

We are looking for an experienced and dynamic Front of House Operations Manager to join us and oversee the day to day operations. This is an exciting opportunity to join the Management Team and become instrumental in driving our product forward, using a creative mind, passionate approach and meticulous attention to detail to stay ahead of the curve.

This role will lead the delivery of service excellence through the development of our team, with continuous visibility to staff and guests alike.

• Leadership:manage, direct and develop departmental heads and their teams, leading from the front and working alongside them creating clear guidelines while tracking progress and implementing change/ improvements. Monitor and feedback on performance and acknowledge achievements. Promoting team work in an inspiring, mentoring and motivating manner.
• Finance:display strong financial acumen in order to control all departmental costs, and account for operational departments P&Ls. A proven track record in commerciality, financial/ budget awareness and data literacy essential.
• Project Management:to take responsibility for allocated projects, and identify opportunities for further projects – strategize, plan, present, deliver and follow through.
• Responsibility/ accountability:take ownership of day to day operation, delegate where necessary and empower management to make decisions. Work proactively and efficiently, to deliver goals/ objectives/ projects within agreed timeframes
• Effective Communication:confident and clear delivery of detailed information. Integrity and consistency is key. Approachability and listening in order to gain follow-ship from team

Our ideal candidate will have previous experience in Hotel Management, at similar level hotel, with a strong knowledge of front of house and overall operations. You will have a proven track record of identifying opportunities, delivering projects and change management, as well as having strong commercial awareness.

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