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- Tasks: Lead client repairs, special orders, and valuations in luxury jewellery.
- Company: Join a prestigious fine jewellery team in Mayfair, London.
- Benefits: Enjoy a competitive salary and work in a refined environment.
- Why this job: Be part of a passionate team dedicated to craftsmanship and client relationships.
- Qualifications: Extensive experience in fine jewellery and strong organisational skills required.
- Other info: Opportunity to work with exquisite pieces and maintain high service standards.
The predicted salary is between 60000 - 70000 £ per year.
Location: London
Salary: £60,000- £70,000
We are seeking a highly experienced Aftercare & Client Services Manager to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.
About the Role:
In this key role, you will lead the administration and coordination of our repairs, valuations, special orders, and supplier-owned stock processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care. You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.
Key Responsibilities:
- Manage the full lifecycle of client repairs, special orders, and valuations.
- Oversee the handling and tracking of client-owned and supplier-owned items, ensuring secure storage and timely processing.
- Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.
- Maintain and optimise all related records and documentation with accuracy and consistency.
- Conduct quality checks on completed items to ensure they meet the highest standards.
- Provide timely and comprehensive updates to sales teams and clients.
- Monitor and report on supplier performance and departmental efficiency.
- Support logistical operations including domestic and international shipments, stock movements, and insurance compliance.
- Partner with showroom and head office teams to ensure seamless client service and operational integration.
About You:
- Extensive experience in the fine jewellery or luxury goods sector is essential.
- Strong technical understanding of high jewellery processes, terminology, and client expectations.
- Outstanding organisational skills with exceptional attention to detail.
- Confident communicator with a collaborative, service-driven mindset.
- Skilled in managing high-value items with sensitivity, security, and professionalism.
- Comfortable working independently while supporting a broader team environment.
Why Join Us?
This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare & Client Services Manager - Fine Jewellery
✨Tip Number 1
Network within the luxury jewellery sector. Attend industry events, exhibitions, and trade shows to connect with professionals who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in fine jewellery and client service excellence. This knowledge will not only help you stand out but also demonstrate your passion for the industry during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value items and client relationships in the past. Tailoring your experiences to align with the responsibilities of the role will showcase your suitability.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to craftsmanship and client care will allow you to articulate how you can contribute to our team and enhance our aftercare services.
We think you need these skills to ace Aftercare & Client Services Manager - Fine Jewellery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in the fine jewellery or luxury goods sector. Emphasise any relevant roles where you managed client services, repairs, or high-value items.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional client care. Mention specific examples of how you've successfully handled client relationships and maintained service standards in previous roles.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and ability to communicate effectively. These are crucial for the Aftercare & Client Services Manager role, so provide concrete examples of how you've demonstrated these skills.
Showcase Your Knowledge: Demonstrate your technical understanding of high jewellery processes and terminology in your application. This will show that you are well-prepared for the responsibilities of the role and can engage with both clients and internal teams effectively.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Expertise in Fine Jewellery
Make sure to highlight your extensive experience in the fine jewellery or luxury goods sector. Be prepared to discuss specific examples of how you've managed high-value items and your understanding of jewellery processes and terminology.
✨Demonstrate Exceptional Client Care Skills
Since this role focuses on client services, share instances where you've gone above and beyond for clients. Emphasise your service-driven mindset and how you handle sensitive situations with professionalism and discretion.
✨Prepare for Technical Questions
Expect questions that assess your technical understanding of jewellery repairs, valuations, and special orders. Brush up on relevant terminology and processes to confidently answer any queries related to the lifecycle of client items.
✨Exhibit Strong Organisational Skills
Be ready to discuss how you maintain rigorous documentation and manage multiple tasks simultaneously. Provide examples of how you've optimised records and ensured accuracy in past roles, as attention to detail is crucial in this position.
