Station Gateline Assistant

Station Gateline Assistant

Glasgow Full-Time 22700 - 26600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist customers, issue tickets, and ensure safe operations at the gateline.
  • Company: Join a leading rail organisation that values diversity and teamwork.
  • Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
  • Why this job: Make a difference in a dynamic environment while building a fulfilling career.
  • Qualifications: Warm, engaging personality with strong communication skills; training provided.
  • Other info: Diversity and inclusion are at the heart of our workplace culture.

The predicted salary is between 22700 - 26600 £ per year.

A Rewarding Career in Rail Travel

Location: Glasgow Queen Street (Must be within a 45-minute travel distance)

Salary: 26,731 per annum + 3% commission

Contract: Permanent, 35 hours per week

Hours: Various shifts and weekend working

Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You'll Be Doing:

  • Provide customer information and assistance, including support for wheelchair users.
  • Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
  • Check tickets and supporting documents.
  • Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
  • Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
  • Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
  • Assist with customer direction and queue management to maintain smooth movement through the gateline area.
  • Carry out queue-busting duties as required.
  • Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Who We're Looking For:

  • We welcome applicants who have a warm, engaging approach and love connecting with others.
  • Excel in communication - building trust and rapport with passengers.
  • Thrive in a supportive team culture while being confident working independently.
  • Have the ability to manage ramps (training provided).
  • Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:

  • Contributory Final Salary Pension Scheme - ensuring long-term financial security.
  • Free & discounted rail travel - helping you and your family stay connected.
  • Generous holiday allowance - so you have time for yourself and your loved ones.
  • Enhanced family leave policies - including maternity, paternity, and adoption leave.
  • Life insurance cover - equivalent to 4x your annual salary.
  • Exclusive discounts - on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Contact Detail:

Blue Arrow Ltd. Virtual Hub Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Station Gateline Assistant

✨Tip Number 1

Familiarise yourself with the rail industry and the specific services offered at Glasgow Queen Street. Understanding the station's layout, ticketing systems, and customer service protocols will help you stand out during interviews.

✨Tip Number 2

Demonstrate your customer service skills by engaging with people in your current role or through volunteer work. Highlight any experiences where you've successfully managed customer interactions or resolved issues, as this is crucial for a Station Gateline Assistant.

✨Tip Number 3

Network with current employees or professionals in the rail industry. Attend local events or join online forums to gain insights into the company culture and expectations, which can give you an edge in your application.

✨Tip Number 4

Prepare for situational questions that may arise during the interview. Think of examples where you've had to manage queues, assist customers with special needs, or handle safety concerns, as these scenarios are relevant to the role.

We think you need these skills to ace Station Gateline Assistant

Customer Service Skills
Communication Skills
Teamwork
Problem-Solving Skills
Attention to Detail
Safety Awareness
Queue Management
Adaptability
Time Management
Ability to Work Independently
Empathy and Patience
Basic IT Skills for Ticket Issuing Equipment
Conflict Resolution
Physical Stamina

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Station Gateline Assistant. Tailor your application to highlight relevant experiences that align with these duties.

Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to connect with others. Use specific examples from your past experiences to demonstrate your skills.

Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, teamwork, and problem-solving abilities. Mention any experience you have in customer-facing roles or in environments where safety is a priority.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.

How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub

✨Show Your People Skills

As a Station Gateline Assistant, you'll be interacting with passengers regularly. Make sure to highlight your communication skills and any previous experience in customer service during the interview. Share examples of how you've built rapport with customers or resolved issues effectively.

✨Demonstrate Safety Awareness

Safety is crucial in this role. Be prepared to discuss how you would identify safety hazards and ensure a safe environment around the gateline. You might want to mention any relevant training or experiences that showcase your commitment to safety.

✨Emphasise Teamwork and Independence

This position requires both teamwork and the ability to work independently. Be ready to provide examples of how you've successfully collaborated with others while also being confident in making decisions on your own when necessary.

✨Express Your Willingness to Learn

The organisation values professional development, so it's important to convey your motivation to learn and grow in the role. Discuss any past experiences where you've taken the initiative to develop new skills or knowledge, especially in a customer-facing environment.

Station Gateline Assistant
Blue Arrow Ltd. Virtual Hub
Location: Glasgow
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