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- Tasks: Manage tenancies, address tenant concerns, and ensure compliance with housing regulations.
- Company: Join a leading housing organisation dedicated to tenant satisfaction and community support.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the community while developing your skills in housing management.
- Qualifications: CIH Level 3 and experience in affordable housing or tenancy management required.
- Other info: Work in a supportive environment with a focus on tenant involvement and satisfaction.
The predicted salary is between 30000 - 41000 £ per year.
Office location - Milton Keynes (hybrid working with 1 day in the office per week)
Up to £37k per annum
ENB have partnered with our housing client who are seeking a full time Housing Officer to join their organisation. With this role, you will be responsible for delivering exceptional housing management services across a range of tenures, ensuring high tenant satisfaction and compliance with regulatory standards. This role involves effective tenancy management, maintenance coordination, addressing tenant concerns, and facilitating tenant involvement.
Key highlight of responsibilities:
- Collaborate with the housing management agent to oversee and manage tenancy agreements.
- Maintain accurate and up-to-date tenant records, ensuring data protection compliance.
- Ensure tenancy terms and conditions are met, addressing breaches and providing appropriate solutions.
- Support the appropriate allocation and sign-ups of the properties in accordance with the allocation policy, local lettings plans and relevant section 106 obligations.
- Support the recovery of former tenant debt, which can include tracing, signposting and support and making legal claims where required.
- Work with the housing management agent, tenants and other community organisations to identify and appropriately manage incidences of Anti-Social Behaviour (ASB).
- Maintain the portfolio database, ensuring the accuracy of data. Assist in producing reports, data entry and data quality checks.
- Work closely with the housing management agent to ensure timely delivery of repairs and maintenance services to tenants.
- Monitor the customer satisfaction of repairs and ensure that assets are well-maintained and meet regulatory standards.
- Carry out estate and/or property inspections where required.
- Ensure that all properties meet legal and regulatory requirements related to health and safety, housing standards, and other relevant legislation.
- Support the business in the sale and disposal of properties. Communicating with the residents about the purchase of their homes to offer support and information to enable them to effectively purchase their homes.
Experience required to be successful in this role:
- CIH Level 3
- Experience in a general needs or affordable housing setting
- Experience managing tenancies, including rent arrears, anti-social behaviour, and tenancy breaches
Contact Detail:
ENB Recruitment and Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Milton Keynes. Understanding the specific legal requirements and community needs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current Housing Officers or professionals in the housing sector. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-life scenarios related to tenancy management and conflict resolution. Being able to articulate your problem-solving skills and past experiences will show that you're ready for the challenges of the role.
✨Tip Number 4
Research our organisation, StudySmarter, and understand our values and mission. Tailoring your conversation to align with our goals will demonstrate your genuine interest in working with us and your commitment to tenant satisfaction.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, tenancy agreements, and compliance with regulatory standards. Use specific examples that demonstrate your ability to handle tenant concerns and manage anti-social behaviour.
Craft a Strong Cover Letter: In your cover letter, express your passion for housing management and your commitment to tenant satisfaction. Mention how your CIH Level 3 qualification and previous experience align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills such as effective communication, problem-solving, and data management. These are crucial for maintaining accurate tenant records and ensuring compliance with health and safety regulations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Housing Officer role.
How to prepare for a job interview at ENB Recruitment and Training Limited
✨Know Your Housing Regulations
Familiarise yourself with the key housing regulations and standards relevant to the role. Being able to discuss these confidently will show your understanding of the legal framework and your commitment to compliance.
✨Demonstrate Tenant-Centric Approach
Prepare examples of how you've successfully managed tenant relationships in the past. Highlight your ability to address concerns and ensure tenant satisfaction, as this is crucial for a Housing Officer.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've resolved tenancy issues or managed anti-social behaviour. This will demonstrate your proactive approach and ability to handle challenging situations effectively.
✨Highlight Your Data Management Experience
Since maintaining accurate tenant records is essential, be prepared to talk about your experience with data management and reporting. Mention any tools or systems you've used to ensure data protection compliance.
