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- Tasks: Lead a team to deliver top-notch housing services and manage daily operations.
- Company: Join a dynamic housing organisation focused on community and quality service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and relevant certifications are essential.
- Other info: Team size is set to grow, offering exciting career advancement opportunities.
The predicted salary is between 43200 - 57600 £ per year.
Hybrid working - office location MK. Up to £54k per annum. ENB are partnered with our housing client who are seeking a Housing Manager to join their organisation on a full time, permanent basis.
As the Housing Manager, your role will be to manage and support the Housing Officers, Housing Allocations Officers, and other housing staff delivering high-quality tenancy and housing services. The current team size is 6 people but team size will grow over the next 12-18 months. The Housing Manager plays a key leadership role, with direct responsibility for overseeing all the day-to-day operations and ensuring the delivery of excellent tenancy management, allocations, estate services and customer care.
Prior experience within a Senior Housing Officer or management role is desirable and knowledge of lease and management agreements will be essential.
Key highlights of experience:
- Oversee the delivery of all aspects of tenancy and estate management including rent arrears, anti-social behaviour, tenancy sustainment and former tenant arrears.
- Ensure all housing management activity complies with the allocations policy, local lettings plans and section 106 agreements.
- Ensure the efficient marketing, assessment, and allocation of homes.
- Monitor voids and relet performance, working to reduce turnaround times and maximise income.
- Ensure residents are informed, involved and engaged through regular communication and participation.
- Support effective complaints handling and resolution in accordance with the Housing Ombudsman Complaint Handling Code.
- Monitor tenant satisfaction and lead initiatives to improve service experience.
- Liaise with managing agents and contractors to ensure high standards of repairs, maintenance and compliance.
- Support estate inspections and ensure follow-up actions are completed.
- Work collaboratively with the Asset Management team to ensure homes meet required standards and compliance obligations.
- Ensure compliance with regulatory standards, housing law, and business policies and procedures.
Experience required:
- CIH Level 3 Certificate in Housing Practice or equivalent.
- Experience working in housing management.
- Understanding of housing allocations policies, S106 and local lettings plans.
Contact Detail:
ENB Recruitment and Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the latest housing policies and regulations, especially those related to tenancy management and allocations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who are already in managerial roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could lead to your application being noticed.
✨Tip Number 3
Prepare to discuss your leadership style and how you would manage a growing team. Think of examples from your past experiences where you successfully led a team or improved service delivery, as this will be crucial for the Housing Manager role.
✨Tip Number 4
Research our organisation, StudySmarter, and understand our values and mission in the housing sector. Tailoring your conversation during the interview to align with our goals can make a significant impact and show your genuine interest in joining us.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, particularly any leadership roles or specific achievements related to tenancy and estate management. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing management and your understanding of the role. Mention your experience with housing allocations policies and how you can contribute to improving tenant satisfaction and service delivery.
Highlight Relevant Qualifications: Clearly state your CIH Level 3 Certificate in Housing Practice or any equivalent qualifications. If you have additional training or certifications related to housing law or compliance, be sure to include those as well.
Showcase Leadership Skills: Since the role involves managing a team, emphasise your leadership experience. Provide examples of how you've successfully led teams, resolved conflicts, or improved processes in previous roles to demonstrate your capability as a Housing Manager.
How to prepare for a job interview at ENB Recruitment and Training Limited
✨Showcase Your Leadership Skills
As a Housing Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Knowledge of Housing Policies
Familiarise yourself with housing allocations policies, S106 agreements, and local lettings plans. During the interview, be ready to explain how these policies impact your work and how you've applied them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding tenancy issues like rent arrears or anti-social behaviour. Prepare scenarios from your past experience where you successfully handled similar challenges.
✨Emphasise Customer Care Experience
Customer satisfaction is key in housing management. Be ready to discuss how you've engaged with residents, handled complaints, and improved service delivery in your previous roles. Share specific initiatives you've led to enhance tenant satisfaction.
