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- Tasks: Install, maintain, and repair IT products while providing excellent customer service.
- Company: Intelligent Resource partners with major UK clients to deliver top-notch IT solutions.
- Benefits: Enjoy a flexible work environment and the chance to develop your technical skills.
- Why this job: Join a diverse team focused on inclusivity and making a real impact in tech.
- Qualifications: Must have a valid UK driver's licence, own car, and basic IT troubleshooting skills.
- Other info: We support barrier-free recruitment and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Intelligent Resource is working in partnership with a major Client in the UK. We are currently recruiting for IT Field Service Engineer to be Cardiff based out.
Location: Cardiff, CF24 5PD
Duration: 12 Months Initially
IR35 Status: Outside
Responsibilities:
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- Attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system real time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
Essential Skills:
- Applicant must have a full valid UK drivers' licence, own car, and business insurance.
- Ability to resolve hardware issues and basic software problems.
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer / IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific IT products mentioned in the job description, such as PCs, workstations, and printers. Having hands-on experience or knowledge about these devices will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as the role requires a courteous and customer-focused approach. Practising how to handle difficult situations or technical issues with clients can give you an edge.
✨Tip Number 3
Network with current or former IT Field Service Engineers to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Make sure you have a valid UK driver's licence and business insurance ready, as these are essential for the role. Being prepared with these documents can demonstrate your readiness and commitment to the position.
We think you need these skills to ace IT Field Service Engineer / IT Field Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and essential skills required for the IT Field Service Engineer position. Tailor your application to highlight relevant experience and skills.
Highlight Technical Skills: Make sure to emphasise your technical skills related to hardware and software troubleshooting. Provide specific examples of past experiences where you successfully resolved similar issues.
Showcase Customer Service Experience: Since the role involves interacting with clients, include any previous customer service experience in your application. Highlight your ability to communicate effectively and resolve issues in a courteous manner.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sanderson
✨Show Your Technical Skills
Be prepared to discuss your experience with installing, maintaining, and repairing IT products. Bring examples of past projects or challenges you've faced, particularly with PCs, workstations, and printers.
✨Demonstrate Customer Focus
Since the role involves interacting with clients, highlight your customer service skills. Share instances where you resolved issues in a courteous manner and how you ensured client satisfaction.
✨Understand Incident Management
Familiarise yourself with incident management processes. Be ready to explain how you would monitor and update incidents in real-time, as well as your approach to coordinating between clients and vendors.
✨Prepare for Practical Scenarios
Expect practical questions or scenarios during the interview. Think about how you would handle specific hardware or basic software problems, and be ready to walk the interviewer through your thought process.
