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- Tasks: Install, maintain, and repair IT products while providing excellent customer service.
- Company: Join Intelligent Resource, a leading partner in the UK focused on inclusive recruitment.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in the tech world.
- Qualifications: Must have a valid UK driver's licence, own car, and basic IT troubleshooting skills.
- Other info: We value respect and equality, welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Intelligent Resource is working in partnership with a major Client in the UK. We are currently recruiting for IT Field Service Engineer to be Cardiff based out.
Location: Cardiff, CF24 5PD
Duration: 12 Months Initially
IR35 Status: Outside
Responsibilities:
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- Attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system real time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
Essential Skills:
- Applicant must have a full valid UK drivers' licence, own car, and business insurance.
- Ability to resolve hardware issues and basic software problems.
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Field Service Engineer / IT Field Technician employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer / IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific IT products mentioned in the job description, such as PCs, workstations, and printers. Having hands-on experience or knowledge about these devices will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a courteous and customer-focused approach. Think of examples from your past experiences where you successfully resolved issues for clients.
✨Tip Number 3
Make sure you have a valid UK driver's licence and business insurance ready to discuss. This is a key requirement for the role, and being prepared will show your commitment and readiness.
✨Tip Number 4
Network with professionals in the IT field, especially those who work in similar roles. Engaging with them can provide insights into the job and may even lead to referrals, increasing your chances of landing the position.
We think you need these skills to ace IT Field Service Engineer / IT Field Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and essential skills required for the IT Field Service Engineer position. Tailor your application to highlight relevant experience and skills.
Highlight Technical Skills: Make sure to emphasise your technical skills related to hardware and software troubleshooting. Provide specific examples of past experiences where you successfully resolved similar issues.
Showcase Customer Service Experience: Since the role involves interacting with clients, include any customer service experience you have. Mention how you handled incidents or requests in a courteous and professional manner.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sanderson
✨Show Your Technical Skills
Be prepared to discuss your experience with installing, maintaining, and repairing IT products. Bring examples of past projects or challenges you've faced, especially those involving PCs, printers, and servers.
✨Demonstrate Customer Focus
Since the role involves interacting with clients, highlight your customer service skills. Share instances where you resolved issues in a courteous manner and how you ensured client satisfaction.
✨Understand Incident Management
Familiarise yourself with incident management processes. Be ready to explain how you would monitor and update incidents in real-time, as well as your approach to coordinating between clients and vendors.
✨Prepare for Practical Scenarios
Expect practical questions or scenarios during the interview. Think about how you would handle specific hardware or basic software problems, and be ready to walk the interviewer through your thought process.
