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For Companies At a Glance
- Tasks: Manage customer relationships and negotiate contracts to boost airline revenue.
- Company: Join a leading Airline GSA based in Heathrow, focused on exceptional service.
- Benefits: Enjoy competitive pay, potential for remote work, and dynamic team culture.
- Why this job: Be part of a fast-paced environment that values innovation and customer satisfaction.
- Qualifications: Experience in sales or account management is essential; strong communication skills required.
- Other info: Opportunity for career growth in the aviation industry with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Freightserve are looking to recruit an Airline Cargo Account Manager for a Heathrow based Airline GSA. The GSA is based in the Heathrow area.
Role Overview:
- To provide best in class customer experience to our freight forwarder customers, in order to maximise the company's margin and increase revenue for allocated Airlines.
- Build and maintain strong, long lasting customer relationships whilst negotiating contract rates on regular lanes and closing agreements to the benefit of partner airlines.
- Ensuring regular visits to customers that have opportunity, whilst working towards clearly defined sales targets set.
- Operating as a lead point of contact for matters specific to your customers/airlines.
- Required to prepare reports on sales progress and account activity.
Job Description:
- Build and maintain strong relationships with key contacts within the freight forwarder network, in order to close sales.
- Visiting key contacts with opportunity regularly in line with the call plans/KPIs for airlines represented to improve market shares and margins.
- Also building relationships with the airlines personnel.
- Agrees contractual rates with our UK customers, in order to improve market shares.
- Works closely with the Sales Planning Manager to maximise margins and drive yield improvements.
- Reviews contractual rates twice a year removing unused and using opportunity to drive yields where markets are strong.
- Responsible for creating contractual pricing contracts.
- Also works on customer tenders specific to Airlines represented.
- Analyses customer/market intelligence provided by the Sales Planning Manager in order to understand what business we are targeting and build a full understanding of what is required to win new business.
- Negotiate PBs with customers, considering the PB database and remaining capacity along with revenue projections.
- Keeps the PB database up to date with current PB allocations, liaising with Reservations regarding any amendments.
- Analyses PB data to negotiate removals/reductions in instances where PBs are not fully utilised.
- Ensures weekly sales reporting is completed by cop each Monday for the following week.
- Keeps call plans updated with information specific to each customer and their business.
- Ensures we provide accurate and timely reports to our airlines depending on the individual requirements.
- Cover reservations and internal Sales emails during peak times or when team members are off.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Account Manager
✨Tip Number 1
Familiarise yourself with the airline cargo industry and current market trends. Understanding the competitive landscape will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the sector.
✨Tip Number 2
Network with professionals in the freight forwarding and airline industries. Attend relevant events or join online forums to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in building customer relationships and negotiating contracts. Be ready to share specific examples of how you've successfully managed accounts and driven revenue in previous roles.
✨Tip Number 4
Research Freightserve and their partner airlines thoroughly. Knowing their values, mission, and recent developments will allow you to tailor your approach and show genuine interest in contributing to their success.
We think you need these skills to ace Airline Cargo Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer relationship building, and sales within the airline or freight industry. Use specific examples that demonstrate your ability to meet sales targets and negotiate contracts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the airline industry. Mention how your skills align with the job description, particularly your experience in managing customer accounts and driving revenue growth.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements such as percentage increases in sales or successful contract negotiations. This will help you stand out as a candidate who can deliver results.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Freightserve
✨Know Your Numbers
As an Airline Cargo Account Manager, you'll need to demonstrate your understanding of sales metrics and margins. Be prepared to discuss specific figures from your previous roles, such as revenue growth percentages or successful contract negotiations.
✨Build Rapport
Since the role involves maintaining strong relationships with customers, practice building rapport during the interview. Use examples from your past experiences where you successfully established long-lasting relationships with clients or stakeholders.
✨Understand the Market
Familiarise yourself with the current trends in the airline cargo industry. Being able to discuss market intelligence and how it impacts sales strategies will show that you're proactive and knowledgeable about the field.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and negotiation tactics. Think of situations where you had to negotiate rates or resolve conflicts with clients, and be ready to explain your thought process and outcomes.
