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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community spirit.
- Benefits: Enjoy a collaborative work environment, training opportunities, and potential perks.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Previous supervisory experience and confidence in team leadership are essential.
- Other info: Experience with Shopify or Brightpearl is a plus!
The predicted salary is between 21600 - 36000 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
TRAINING AND CUSTOMER SERVICE
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
SHOP FLOOR AND STANDARDS
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor.
- Confident and assertive, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk SUBJECT: Store Supervisor
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with Goodhood's brand values and customer service philosophy. Understanding what makes them unique will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss your previous supervisory experiences in detail. Think of specific examples where you successfully led a team, resolved conflicts, or achieved sales targets, as these will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your knowledge of retail management tools like Shopify or Brightpearl. If you have experience with these platforms, be ready to explain how you've used them to improve store operations or enhance customer service.
✨Tip Number 4
Demonstrate your ability to foster a positive team environment. Think of ways you've motivated your team in the past and be prepared to share these strategies during your conversation with us, as this is crucial for the Store Supervisor role.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and experience can contribute to achieving sales targets and fostering a positive team environment.
Highlight Relevant Skills: Emphasise skills such as team management, customer service excellence, and problem-solving. If you have experience with Shopify or Brightpearl, be sure to mention it as it is considered beneficial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Understand the Company Culture
Familiarise yourself with Goodhood's values and culture. Show that you align with their mission and can contribute positively to the team environment. This will help you stand out as a candidate who is not just qualified but also a good fit.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle customer complaints or issues. Think of specific examples where you provided excellent customer service or resolved a difficult situation, as this is crucial for the role.
✨Know Your Sales Metrics
Since achieving sales targets is a key responsibility, brush up on common sales metrics and KPIs. Be prepared to discuss how you have monitored and acted on sales information in the past to drive results.
