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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community spirit.
- Benefits: Enjoy a collaborative work environment, training opportunities, and potential perks.
- Why this job: Be part of a supportive culture where your leadership can shine and make an impact.
- Qualifications: Previous supervisory experience and confidence in team management are essential.
- Other info: Experience with Shopify or Brightpearl is a plus; apply with your CV and cover letter.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
TRAINING AND CUSTOMER SERVICE
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
SHOP FLOOR AND STANDARDS
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor.
- Confident and assertive, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk SUBJECT: Store Supervisor
Store Supervisor employer: Goodhood Store
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with Goodhood's brand values and customer service philosophy. Understanding their approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led a team in the past. Highlight your ability to motivate staff and achieve sales targets, as this is crucial for the Store Supervisor role.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've effectively addressed team conflicts or customer complaints. This will demonstrate your proactive approach to leadership.
✨Tip Number 4
If you have experience with Shopify or Brightpearl, be ready to discuss how you've used these platforms to enhance store operations. This knowledge could set you apart from other candidates.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your experience can contribute to achieving sales targets and fostering a positive team environment at Goodhood.
Showcase Customer Service Skills: Emphasise your experience in delivering excellent customer service and handling complaints effectively. Provide examples of how you've trained staff or improved customer satisfaction in previous roles.
Highlight Relevant Tools Experience: If you have experience with Shopify or Brightpearl, make sure to mention it. This could set you apart from other candidates and show that you're ready to hit the ground running.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Understand the Company Culture
Familiarise yourself with Goodhood's values and culture. Show that you align with their mission and can contribute positively to the team environment. This will help you stand out as a candidate who is not only qualified but also a good fit.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle customer complaints or issues. Think of specific examples where you provided excellent customer service or resolved a difficult situation, as this is crucial for the role.
✨Know Your Sales Metrics
Since monitoring sales information is part of the job, brush up on key performance indicators (KPIs) relevant to retail. Be prepared to discuss how you have used sales data in the past to drive results and improve team performance.
