Resolution Technician

Circa £30,534 dependent on skills and experience (+ standby and overtime)

Location: Colchester/Braintree and surrounding areas

Type: Full-time, permanent, 37 hours per week

Benefits:

• 25 Days Annual Leave + Bank Holidays
• Double Matched Salary Sacrifice Pension Scheme (up to 18% total)
• Private Healthcare
• An excellent Family Leave package – to help you support your family including fantastic maternity, paternity, and shared parental leave policies.
• Business use of company van

Join us at Anglian Water and dive into a career that makes a real difference. As a Complex Investigation Technician, you will be at the forefront of our mission to protect and restore our natural environment. This role is not just about doing a job; it has a real purpose; it’s about contributing to a sustainable future.

Your work will have a direct impact on the environment we serve, guiding our efforts to prevent any potential impacts to our precious natural environment and preventing future risks. In this vital position, you will support our reactive delivery teams in the investigation and management of complex pollution, flooding or customer issues, identifying root cause issues, managing resolutions and carrying out lessons learnt to ensure that issues do not re-occur.

You will investigate and support resolution, delivering business process improvements and recommendations for more efficient ways of working. Ensuring effective and efficient analysis and support successful implementation of process improvement strategies to support customer, flooding and pollution strategies.

Some of your everyday activities could include:

• Actively support pollution, flooding and customer issues, investigate and provide root cause analysis to identify complex issues and ensure mitigation is in place to minimise repeat failure
• Support Customer Leads with communications to support our customers around complex issues
• Act as point of contact for complex issues, provide relevant updates and information as needed
• Investigate and model data and process issues to identify root causes, highlight useful information and suggest conclusions to support business decision making
• Analyse large data sets and make recommendations for new business initiatives to pursue
• Summarise and present approach and findings for data analysed

Your Skills and Experience:

• Ability to adapt, challenge and change
• Working knowledge of sewer systems is desirable
• Full UK driving licence is essential as you will be visiting lots of our brilliant region's places
• A passion for wanting to protect the environment and the desire to learn about our industry
• Experience of development of data systems, records and reporting
• ICT Literate in various programmes and adaptable to new systems
• Ability to assess risks and make significant operational decisions with incomplete information
• Excellent communication skills

At Anglian Water, we believe in caring for both our environment and our people. Our culture is built on flexibility, support, and a commitment to sustainability. We offer a competitive pension scheme where we double-match your contributions up to 6%, ensuring a secure future. Our comprehensive benefits package includes private healthcare, life assurance, personal accident cover, and a bonus scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value merit, passion for the environment, and a dedication to making positive impacts.

Join us not just for a job, but for a fulfilling career where your contributions matter. Be a part of a compassionate workplace that values every drop of potential.

Closing date: 19/06