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- Tasks: Serve guests in a vibrant coffee shop, ensuring a top-notch dining experience.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with exciting brands like Hilton and Marriott.
- Benefits: Enjoy flexible working hours, hotel discounts, and access to industry-leading training.
- Why this job: Be part of a dynamic team in a historic hotel, shaping memorable guest experiences.
- Qualifications: No prior experience needed; just bring your passion for great service and teamwork.
- Other info: Located in the heart of Durham, explore a city rich in history and culture.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
A day in the life of
As Food and Beverage Assistant for Hotel Indigo's Coffee Shop, you'll be responsible for ensuring that guests have a positive, first class dining experience. You'll greet guests, take orders, serve food and drinks, and handle payments. You'll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge's four pillars of Food and Beverage in mind: People, Product, Guest, Performance.
What do we need from you?
- Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards
- You’ll have strong communication skills and the ability to engage with guests in a friendly and professional manner
- An ability to work well in a team and collaborate with other staff members to provide excellent service to guests, being agile in your ability to support colleagues across the hotel
- Attention to detail and ability to maintain a clean and organised dining area
- Flexibility to work varying shifts, including nights, weekends and holidays.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Moments from the historic city centre, Hotel Indigo Durham is located in the former Old Shire Hall building on Old Elvet just 5 minutes from Durham railway station. The hotel is perfectly located to experience all that this charming city has to offer, with the magnificent university, castle and world renowned Durham Cathedral just a short stroll away.
Throughout the hotel you will spot little nods to our UNESCO World Heritage. Our coffee shop, cocktail lounge, meeting room and Marco Pierre White restaurant all retain their Victorian heritage of the Old Hall whilst embracing contemporary popular culture, a nod to the city's ancient history and bright future.
The Trinity Neighbourhood
Newcomers, friends and weary travellers step onto the set of history at Hotel Indigo Durham, rest your head and explore our ‘perfect little city’. When Bill Bryson called Durham “a perfect little city”, the American author wasn’t kidding. To a lifelong anglophile such as Bryson, Durham is the quintessential England of Dickens and the Brontë sisters.
At the heart of our charming neighbourhood lies the magnificent university, castle and cathedral, a famous trinity that underpins the city’s history and identity. Our 83 contemporary bedrooms inspired by the city’s Norman ancestry whilst combining technology, style and comfort with stunning views of Durham Cathedral.
Marco Pierre White Steakhouse Bar & Grill treats guests to signature steaks, timeless English and French classics, and a comprehensive selection of premium cocktails. The restaurant and cocktail bar is a perfect affordable gathering place with friends and family for afternoon tea, adding a touch of glamour to a celebratory occasion or a conducive environment for that business lunch or private dinner.
Food & Beverage Assistant employer: Hotel Indigo Durham
Contact Detail:
Hotel Indigo Durham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing about Hotel Indigo Durham's unique features, like its Victorian heritage and contemporary culture, will help you engage with guests and showcase your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various guest interactions smoothly, demonstrating your ability to provide an exceptional dining experience.
✨Tip Number 3
Network with current or former employees of Aimbridge Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Since the role requires shifts that include nights, weekends, and holidays, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Food & Beverage Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Mention specific examples of how you have demonstrated excellent customer service in previous roles, even if they are not directly related to food and beverage.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, teamwork, and attention to detail. Use bullet points to make it easy for the hiring team to see how your skills match what Aimbridge is looking for.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hotel Indigo Durham
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing an exceptional guest experience. Share any relevant experiences where you went above and beyond for customers, even if they are from different roles.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team. Prepare examples of how you've collaborated with colleagues in the past to ensure smooth operations and excellent service.
✨Emphasise Attention to Detail
Discuss your approach to maintaining cleanliness and organisation in a dining area. Mention specific practices you follow to ensure everything is in order, as this is crucial for the role.
✨Be Flexible and Adaptable
Since the role requires flexibility with shifts, be ready to discuss your availability and willingness to work varying hours. Share any previous experiences where you adapted to changing circumstances in a work environment.
