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- Tasks: Support customers with outstanding payments and find suitable payment solutions.
- Company: Join a company revolutionising the used car finance industry in Manchester.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical plan, and a bonus scheme.
- Why this job: Make a real impact by helping customers while working in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping people.
- Other info: Opportunity to grow with increased holiday after three years of service.
The predicted salary is between 26000 - 30000 £ per year.
Are you a people person with a knack for problem-solving? Our client is seeking a Collections Agent to join their team in Manchester. This exciting role involves supporting customers with outstanding payments, ensuring they receive the best possible service. The company is dedicated to revolutionising the used car finance industry, making the car buying experience as simple and joyful as possible.
Enjoy a competitive salary ranging from £26,000 to £30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well-being is always a priority.
As a Collections Agent, you'll be responsible for:
- Handling telephone queries from customers facing financial difficulties.
- Engaging in meaningful conversations to find suitable payment solutions.
- Setting up payment plans and collaborating with specialist teams.
- Demonstrating compassion and understanding for customers in vulnerable situations.
- Keeping accurate records of conversations and actions.
- Reviewing and suggesting improvements to processes.
- Identifying and reporting potential risks to your line manager.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the used car finance industry. Understanding the common challenges customers face can help you engage in more meaningful conversations during interviews.
✨Tip Number 2
Practice your problem-solving skills by role-playing scenarios where you assist customers with financial difficulties. This will prepare you to demonstrate your ability to find suitable payment solutions.
✨Tip Number 3
Showcase your empathy and communication skills in networking situations. Connect with professionals in the finance sector to gain insights and tips on handling sensitive customer interactions.
✨Tip Number 4
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands their commitment to customer service.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Emphasise any previous roles where you've handled financial queries or worked with vulnerable customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the challenges customers face. Mention specific examples of how you've successfully resolved issues in the past.
Showcase Your Communication Skills: Since the role involves engaging with customers over the phone, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
Highlight Your Problem-Solving Abilities: The job requires finding suitable payment solutions for customers. In your application, provide examples of situations where you've successfully identified problems and implemented effective solutions.
How to prepare for a job interview at Click To Hired
✨Show Your People Skills
As a Collections Advisor, you'll be dealing with customers facing financial difficulties. Make sure to highlight your ability to empathise and communicate effectively during the interview. Share examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Abilities
The role requires finding suitable payment solutions for customers. Prepare to discuss specific instances where you've tackled challenging situations and come up with creative solutions. This will showcase your problem-solving skills and adaptability.
✨Understand the Company’s Mission
Research the company’s approach to revolutionising the used car finance industry. Be ready to discuss how you can contribute to making the car buying experience simpler and more enjoyable for customers. This shows your genuine interest in the role and alignment with their values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Practice responses to questions about dealing with vulnerable customers or managing difficult conversations. This preparation will help you feel more confident and articulate during the interview.
