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- Tasks: Join us as a Customer Service Representative, handling calls and data entry in a dynamic team.
- Company: Copart is a leader in vehicle auction services, committed to operational excellence and customer satisfaction.
- Benefits: Enjoy 23 days holiday, health cash plan, volunteer day, and exclusive discounts.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: We seek strong communicators with attention to detail and Microsoft Office skills.
- Other info: Work Monday to Friday, with a chance to make a real impact in customer service.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ. Our Customer Support Centre (CSC) is an integral part of Copart’s Customer Excellence Centre and plays a major role in driving forward our Operational Excellence by identifying, promoting and delivering continuous improvement.
Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. We also have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.
You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.
What we need from you:
- An excellent Customer Service focussed attitude
- A professional Telephone Manner
- Great attention to detail
- Microsoft Office skills
- Strong communication skills
- The ability to multi-task and prioritise workload
What we offer you in return:
- Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
- Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Customer Service Representative (Bedford) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Bedford)
✨Tip Number 1
Familiarise yourself with the services offered by Copart, especially those related to vehicle collection and document handling. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner by simulating customer service calls with friends or family. Focus on clarity, professionalism, and empathy, as these are crucial skills for a Customer Service Representative.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be essential for data entry and administrative tasks. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks in previous roles. Being able to articulate your multitasking abilities will show that you're well-suited for the fast-paced environment at Copart.
We think you need these skills to ace Customer Service Representative (Bedford)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, attention to detail, and communication skills. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills, such as your professional telephone manner and ability to multi-task, and explain how you can contribute to Copart’s Customer Excellence Centre.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Placed
✨Showcase Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer, as this role heavily relies on excellent customer service.
✨Demonstrate Attention to Detail
Since the job involves data entry and administrative tasks, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your entries and maintain high standards.
✨Prepare for Common Scenarios
Think about common customer service scenarios that may arise in this role, such as dealing with complaints or managing multiple calls. Practising your responses can help you feel more confident and articulate during the interview.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is required, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to data management and communication.
