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- Tasks: Join us as a Customer Service Representative, handling calls and data entry in a dynamic environment.
- Company: Copart is a leading vehicle auction company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and discounts on fitness and commuting.
- Why this job: Be part of a supportive team that values your contributions and offers opportunities for personal growth.
- Qualifications: We seek candidates with strong communication skills, attention to detail, and a customer-focused attitude.
- Other info: Work Monday to Friday, with the chance to volunteer for a charity of your choice.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ. Our Customer Support Centre (CSC) is an integral part of Copart’s Customer Excellence Centre and plays a major role in driving forward our Operational Excellence by identifying, promoting and delivering continuous improvement.
Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. We also have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.
You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.
What we need from you:
- An excellent Customer Service focussed attitude
- A professional Telephone Manner
- Great attention to detail
- Microsoft Office skills
- Strong communication skills
- The ability to multi-task and prioritise workload
What we offer you in return:
- Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
- Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Bedford)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Service Representative. Understanding the specifics of vehicle collection instructions and data handling will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone manner by role-playing common customer service scenarios with friends or family. This will help you feel more confident and articulate when handling calls in a real work environment.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed multiple tasks in previous roles. Be ready to discuss these experiences in your interview to highlight your ability to prioritise effectively.
✨Tip Number 4
Research Copart and their commitment to operational excellence. Being knowledgeable about the company’s values and services will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Customer Service Representative (Bedford)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your customer service skills, attention to detail, and proficiency in Microsoft Office. Provide specific examples from your past experiences that demonstrate your ability to handle calls, manage data entry, and build rapport with customers.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at Copart and how you can contribute to their Customer Excellence Centre.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Placed
✨Showcase Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Attention to Detail
Since the role requires great attention to detail, consider discussing a time when your meticulousness made a difference. This could be related to data entry or managing important documents.
✨Practice Your Telephone Manner
As you'll be handling a high volume of calls, practice speaking clearly and professionally. You might even want to do a mock call with a friend to refine your telephone etiquette.
✨Prepare for Multi-tasking Questions
Expect questions about how you manage multiple tasks simultaneously. Think of examples where you've successfully prioritised your workload and maintained efficiency under pressure.
