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For Companies At a Glance
- Tasks: Manage IT incidents and customer requests, ensuring smooth daily operations.
- Company: Join a multi-award winning IT Managed Services company focused on the Education sector.
- Benefits: Enjoy excellent culture, progression opportunities, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a dynamic setting.
- Qualifications: No specific qualifications required; just a passion for IT and problem-solving.
- Other info: Work closely with an experienced IT Team Lead and be part of a successful recruitment story.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for an Onsite IT Support Technician to work for our reputable client based in the Hayes area. As the Onsite IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. You will be working for a multi-award winning IT Managed Services company that specialises in supporting the Education sector.
Onsite IT Support Technician - primary responsibilities therefore include:
- To manage incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To maintain high levels of customer satisfaction
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used by the company. Research their IT infrastructure and any software they commonly use in the education sector, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider information about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed IT incidents or customer requests. Having concrete examples ready will demonstrate your problem-solving skills and ability to maintain high levels of customer satisfaction.
✨Tip Number 4
Show your enthusiasm for learning and progression during your interactions with the hiring team. Highlight any relevant courses or certifications you are pursuing, as this aligns with the company's focus on employee development.
We think you need these skills to ace Onsite IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've managed incidents or customer requests. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn new technologies. Mention specific examples of how you've contributed to customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the Onsite IT Support Technician role, such as problem-solving, communication, and technical proficiency. Be sure to mention any experience with service level agreements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience in IT support. Bring examples of past incidents you've resolved, particularly those that demonstrate your problem-solving skills and ability to work under pressure.
✨Understand the Company Culture
Research the company’s culture and values before the interview. Since they pride themselves on staff retention and progression, be ready to explain how you align with their values and how you see yourself growing within the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer requests and incidents. Practice articulating your thought process and the steps you would take to resolve common IT issues.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
