Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line IT support for hardware, software, and network issues.
- Company: Join Momentum, a partner of Eurostar, known for its dynamic team and innovative solutions.
- Benefits: Enjoy flexible working options and opportunities for travel across Europe.
- Why this job: Be the go-to tech guru while making a real impact in a vibrant, multicultural environment.
- Qualifications: Previous experience in IT Help Desk Support and French language skills are essential.
- Other info: Opportunity to travel to operational sites in France, Belgium, and the Netherlands.
The predicted salary is between 30000 - 42000 £ per year.
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable IT Desk Support Engineer with previous experience in IT Help Desk Support to join our dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
ROLE of the IT Help Desk Support Engineer:
- Providing first and second-line technical support for hardware, software, network, and system issues.
- Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
- Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK.
- Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
- Escalating unresolved issues appropriately and follow up on ticket resolution.
- Maintaining IT asset inventory and perform routine maintenance and upgrades.
- Assisting with onboarding/offboarding employees.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desk Support Engineer - French speaking
✨Tip Number 1
Brush up on your French language skills, as being fluent is a key requirement for this role. Practising technical vocabulary related to IT support in French will help you communicate effectively with colleagues and clients across Europe.
✨Tip Number 2
Familiarise yourself with common IT Help Desk tools and ticketing systems. Being knowledgeable about these platforms can give you an edge during interviews, showing that you're ready to hit the ground running.
✨Tip Number 3
Highlight any previous experience you have in providing customer service or technical support. Be prepared to share specific examples of how you've resolved issues and maintained a positive attitude under pressure.
✨Tip Number 4
Research Momentum and their operations within the UK and Europe. Understanding their business model and the challenges they face can help you tailor your responses during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace IT Desk Support Engineer - French speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Help Desk Support. Emphasise your technical skills, customer service experience, and any previous roles where you provided first and second-line support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and ability to troubleshoot IT issues. Mention your language skills, particularly your proficiency in French, and how they will benefit the role.
Highlight Relevant Experience: In your application, focus on specific examples of how you've successfully resolved IT problems in the past. Use metrics or outcomes to demonstrate your effectiveness in previous roles.
Show Enthusiasm for the Role: Convey your passion for IT support and your eagerness to contribute to the team. Mention your willingness to travel and support operational sites across Europe, as this is a key aspect of the job.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in hardware, software, and network issues. Highlight specific examples from your previous roles where you successfully resolved IT problems, as this will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Customer Service
Since the role requires a strong focus on customer service, be ready to share experiences where you provided exceptional support. Discuss how you maintained a positive attitude while troubleshooting and how you ensured user satisfaction.
✨Demonstrate Proactivity
The company is looking for a proactive individual, so come prepared with examples of how you've taken initiative in past roles. This could include identifying potential issues before they arise or suggesting improvements to existing processes.
✨Prepare for Language Proficiency
As a French-speaking role, ensure you can comfortably switch between English and French during the interview. Practice common IT terminology in both languages, and be ready to answer questions in French to showcase your language skills.
