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For Companies At a Glance
- Tasks: Lead a team, manage stock, and ensure top-notch customer service.
- Company: Join Russells Food & Drink, a vibrant retail environment in Belfast.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Must be 18+, with supervisory experience and GCSEs in Maths and English.
- Other info: Apply now to kickstart your career in retail management!
The predicted salary is between 24000 - 36000 £ per year.
Location: 406-408 Lisburn Road, Belfast BT9 7AP
Contract Type: Full-Time Permanent
Closing Date: 13/6/2025
Purpose
- To provide the best level of service to customers in accordance with the Company's standards and procedures.
- To assist and support the Management team in all aspects of the business including sales, security, cash and stock control.
- To control and operate a Russells Food & Drink store in the manager's absence in accordance with Company policies and procedures.
- To ensure the staff employed at the store carry out duties effectively and in accordance with the Job Profile and Company policy and procedures.
Responsibilities
- To assist and support the Manager in the following:
- Staff training and development.
- Motivating and encouraging the team.
- Stock management.
- Ensuring staff adhere to all Company instructions, policies and procedures in the absence of the manager.
- Ensuring the store is operated in accordance with Company budgets & legal obligations.
- Planning and implementing any changes in promotional activity.
- Administration, for example, investigating cash / stock discrepancies, payroll and marketing.
These responsibilities are in addition to the following:
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display.
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards.
- To ensure that the premises are safe and secure at all times.
- To comply with the Company regulations with regard to cash handling and administration.
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation.
Qualifications
Essential
- Maths and English GCSE, Grade C or above or equivalent.
Desirable
- NVQ Level 2 and 3 in Retail / Customer Service.
Skills And Experience
Essential
- Applicants must be 18 years old and over.
- Minimum of 1 year's supervisory experience within a retail environment.
- Previous experience of an EPOS system and cash handling.
- Previous experience of stock handling and control.
- Possesses the ability to solve problems and to work on your own initiative as well as part of a team.
- Leadership qualities - to demonstrate the potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
- Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required.
- Communication Skills - a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills.
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service.
- Personal Drive and a pleasant, positive and enthusiastic, can do attitude, demonstrating an appropriate level of motivation.
- Good standard of dress and appearance - clean and well groomed.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Supervisor at Russells Food & Drink. Understanding the nuances of staff training, stock management, and customer service will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your leadership qualities by preparing examples from your previous experience where you successfully led a team or resolved conflicts. This will highlight your ability to motivate and encourage others, which is crucial for this role.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations as well as cash handling procedures. Being able to discuss these topics confidently will show that you are serious about compliance and safety in the workplace.
✨Tip Number 4
Prepare to discuss how you would maintain excellent customer service standards. Think of specific strategies you could implement to exceed customer expectations, as this is a key aspect of the Supervisor role.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in a retail environment. Emphasise your leadership qualities and any specific achievements that demonstrate your ability to motivate and manage a team.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Supervisor role. Mention your experience with stock management, cash handling, and customer service, and explain how you can contribute to maintaining high standards at Russells Food & Drink.
Highlight Relevant Skills: In your application, clearly outline your communication skills and problem-solving abilities. Provide examples of how you've successfully handled challenges in previous roles, especially under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory position.
How to prepare for a job interview at JobFlurry
✨Showcase Your Leadership Skills
As a Supervisor, demonstrating your leadership qualities is crucial. Be prepared to share examples of how you've motivated and developed a team in your previous roles. Highlight any specific instances where you took the initiative or led a project successfully.
✨Know the Company Inside Out
Familiarise yourself with Russells Food & Drink's values, products, and customer service standards. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its operations.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios from your past experience where you successfully managed stock discrepancies or resolved customer complaints, and be ready to discuss them.
✨Dress to Impress
First impressions matter! Ensure you present yourself in a clean, well-groomed manner that reflects the professional standards of the company. Dressing appropriately can set a positive tone for the interview.
