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- Tasks: Lead transformative wellness initiatives and shape customer experiences.
- Company: Join one of the UK's iconic health and wellness brands.
- Benefits: Enjoy hybrid working, health cash plans, and exclusive discounts.
- Why this job: Be part of a mission-driven team focused on inspiring wellness for all.
- Qualifications: Experience in digital wellness or healthtech with strong commercial acumen required.
- Other info: Embrace a diverse and inclusive workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
Join us as we continue our bold transformation to become the world's leading wellness platform. As a Programme Manager, you'll lead the delivery of cross-functional, high-impact transformation initiatives that shape the future of our customer and colleague experience. Are you ready to shape the future of wellness at one of the UK's most iconic health and wellness brands? We're looking for a strategic and passionate leader to architect and evolve our customer mission propositions ensuring they are insight-driven, digitally innovative, and commercially impactful. You'll define how we build and scale the most meaningful wellness experiences for our customers across multiple channels and markets.
The Role
- Own the shaping and delivery of market-leading propositions that resonate with customers and drive business growth.
- Lead Mission summits to build alignment on priorities for development in conjunction with NPD, H&B&Me, etc.
- Own a repeatable proposition framework across markets, segments, channels and products.
- Set clear standards and gateways for proposition approval, validation, and evolution.
- Set up feedback loops which continuously improve propositions based on market response, customer feedback, and commercial outcomes.
Location: This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.
The Person
- A background in digital wellness, healthtech, or consumer health brands.
- Experience leading customer propositions from strategy through to execution.
- Strong commercial acumen and a test-and-learn mindset.
- Understanding of longitudinal customer journeys across digital and physical channels.
- Creative thinker with the ability to balance innovation and business results.
- Someone who believes wellness should be inspiring, inclusive, and grounded in science.
What We Offer
- Wellbeing & Lifestyle Benefits
- Health Cash Plan
- Life Assurance 3 x salary
- Bonus at 50%
- Virtual GP
- Private Medical - Family cover
- FREE at-home blood test kit
- Holiday Purchase option
- Pension Contribution up to 9%
- Access to Wellhub' with gyms, studios and wellbeing apps
- Discounts & Savings
- 25% Colleague Discount with FREE Next Day Delivery
- Exclusive Discounts from a wide range of partners
- £/€50 Annual Product Allowance to spend in store
- Learning & Development
- Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
- AND MORE!
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Director of Wellness Missions (Basé à London)
✨Tip Number 1
Familiarise yourself with the latest trends in digital wellness and healthtech. Understanding the current landscape will not only help you in interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the wellness and health sectors. Attend relevant events or webinars to connect with industry leaders, which could provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led customer propositions in the past. Highlight your strategic thinking and ability to balance innovation with commercial outcomes.
✨Tip Number 4
Showcase your understanding of customer journeys across both digital and physical channels. Be ready to explain how you would enhance these experiences at Holland & Barrett, aligning with their mission-driven approach.
We think you need these skills to ace Group Director of Wellness Missions (Basé à London)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Group Director of Wellness Missions. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in digital wellness, healthtech, or consumer health brands. Emphasise your leadership skills and any successful customer propositions you've managed from strategy to execution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and your strategic vision for the role. Use specific examples to demonstrate your commercial acumen and innovative thinking.
Showcase Your Understanding of Customer Journeys: In your application, illustrate your understanding of longitudinal customer journeys across digital and physical channels. Discuss how you would approach building meaningful wellness experiences for customers.
How to prepare for a job interview at Golden Bees
✨Understand the Company’s Vision
Before your interview, make sure you’re familiar with the company's mission to become the leading wellness platform. This will help you align your answers with their goals and demonstrate your passion for the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully led customer propositions from strategy through to execution. Highlight your ability to balance innovation with business results, as this is crucial for the Group Director of Wellness Missions role.
✨Emphasise Your Digital Acumen
Given the focus on digital wellness and healthtech, be ready to discuss your experience in these areas. Share specific instances where you’ve used digital tools to enhance customer experiences or drive business growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and creativity. Think about how you would approach building market-leading propositions and setting up feedback loops to improve them based on customer insights.
