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- Tasks: Manage hard services across 10 locations, ensuring operational excellence and client satisfaction.
- Company: Join a rapidly growing Facilities Management company focused on delivering top-notch services.
- Benefits: Enjoy remote work options and a dynamic work environment within the M25 area.
- Why this job: Be part of a strategic role that impacts service delivery and client relationships positively.
- Qualifications: Experience in MEP, strong organisational skills, and team leadership are essential.
- Other info: This is a pure operational role with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities.
Your experience should cover governance and reporting around the lifecycle of MEP assets, relationship building in a client-facing role, and operational excellence.
We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland. The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works, and small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Account Manager
✨Tip Number 1
Network with professionals in the Facilities Management sector, especially those who have experience in hard services. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in MEP (Mechanical, Electrical, and Plumbing) services. This knowledge will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your previous experiences in managing multiple locations and how you ensured operational excellence. Be ready to share specific examples of how you built client relationships and improved service delivery.
✨Tip Number 4
Research StudySmarter's values and mission to align your approach during interviews. Understanding our company culture will help you articulate how you can contribute to our goals as a Senior Hard Services Key Account Manager.
We think you need these skills to ace Hard Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hard services and MEP (Mechanical, Electrical, and Plumbing) management. Use specific examples that demonstrate your operational and strategic skills, as well as your ability to lead teams effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your governance and reporting experience related to MEP assets. Discuss how your background aligns with the company's needs and your approach to client relationship building and operational excellence.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in managing multiple locations and delivering high-quality service. This could be improvements in client satisfaction scores or successful project completions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves operational excellence.
How to prepare for a job interview at Click To Hired
✨Showcase Your MEP Expertise
Make sure to highlight your background in Mechanical, Electrical, and Plumbing (MEP) systems during the interview. Be prepared to discuss specific projects where you've successfully managed these assets, as this will demonstrate your technical knowledge and operational capabilities.
✨Emphasise Organisational Skills
Since the role requires strong organisational skills, come equipped with examples of how you've effectively managed multiple locations or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure compliance across all sites.
✨Demonstrate Client Relationship Building
As this position is client-facing, be ready to share experiences where you've built and maintained strong relationships with clients. Highlight your communication skills and any strategies you've used to enhance client satisfaction and engagement.
✨Prepare for Operational Excellence Questions
Expect questions related to operational excellence and service delivery. Prepare to discuss how you've implemented best practices in previous roles, including any metrics or KPIs you've used to measure success in service delivery.
