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- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand known for stylish and sustainable women's wear.
- Benefits: Enjoy a part-time role with a permanent contract and the chance to work in a vibrant team.
- Why this job: Be part of a transformative brand that values creativity, collaboration, and employee well-being.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
- Other info: This role offers a unique opportunity to represent a prestigious brand and grow within the fashion industry.
ROLE TYPE: Part-time – Permanent contract
REPORTING TO: Store Manager
LOCATION: London - Motcomb
START: Asap
COMPANY PROFILE: Innovative and audacious, ERES is a French luxury brand, the ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then, ERES has been developing its wardrobe with lingerie, home wear, beach wear, and active wear. Based in Paris and designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable, and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands, and hotels), 2 ERES e-commerce sites, and 15 digital platforms.
THE POSITION: Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES: Because of your position as Sales Consultant, your responsibilities include, but are not limited to the following aspects:
- Brand Image: Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look. Act as a Brand Ambassador on the Boutique floor, ensuring a perfect welcome and a quality of service worthy of a luxury environment. Share your expertise with customers and teams.
- Sales skills: Master and observe the ERES Art of Sale techniques. Have a perfect knowledge of ERES, the collections, and the stocks. Know and follow the KPIs. Develop and work with the customer file. Support the other Sales assistants.
- Operations: Master the management of the cash desk. Permanently ensure compliance with the merchandising guidelines, the tidiness of the counters, and the fitting rooms. Participate in the reception of goods, stock management, and boutique reorders.
PROFILE: A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, and shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish, and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, and integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERES - Sales Associate
✨Tip Number 1
Familiarise yourself with ERES' brand values and product offerings. Understanding their unique style and commitment to comfort will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your sales techniques, particularly those that align with luxury retail. Being able to articulate the ERES Art of Sale and how it enhances customer experience will set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by engaging with potential customers in a friendly and approachable manner. This will not only reflect your customer service mindset but also demonstrate your ability to build long-term relationships.
✨Tip Number 4
Be prepared to discuss how you can adapt to the evolving retail environment. Highlight any previous experiences where you've successfully navigated change, as this aligns with ERES' current transformation efforts.
We think you need these skills to ace ERES - Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand ERES as a brand. Familiarise yourself with their products, values, and the luxury market they operate in. This knowledge will help you tailor your application and show your genuine interest.
Tailor Your CV: Make sure your CV highlights relevant experience in fashion retail or customer service. Emphasise any skills that align with the responsibilities mentioned in the job description, such as sales techniques and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and the role. Mention specific experiences that demonstrate your ability to provide excellent customer service and your understanding of luxury retail standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at JobFlurry
✨Know the Brand Inside Out
Before your interview, make sure to research ERES thoroughly. Understand their history, values, and product offerings. Being able to discuss their collections and how they align with customer needs will show your genuine interest in the brand.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve successfully engaged customers. Be ready to share specific examples of how you've maximised sales and built long-term relationships with clients, as this is crucial for the Sales Associate role.
✨Emphasise Customer Service Excellence
Highlight your customer service mindset during the interview. Share instances where you went above and beyond to ensure a positive experience for customers. This aligns perfectly with ERES's commitment to providing a unique and memorable shopping experience.
✨Show Your Adaptability
Given that ERES is undergoing transformation, it’s important to demonstrate your flexibility and willingness to adapt to changes. Discuss any experiences where you successfully navigated a changing environment, showcasing your ability to thrive in dynamic situations.
