Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers use Zenoti effectively through phone, chat, and email support.
- Company: Join a dynamic team at Zenoti, a leader in business management software.
- Benefits: Enjoy a flexible schedule, consistent hours, and a healthy work-life balance.
- Why this job: Be an advocate for customers while working in a supportive and collaborative environment.
- Qualifications: Bilingual in English and French; strong problem-solving skills required.
- Other info: This is an in-office role based in Manchester, UK.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Product Support Consultants (Bilingual - English and French) to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK.
What Will I be doing?
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Raise issues to higher levels of support as needed.
Product Support Consultant employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Consultant
✨Tip Number 1
Familiarise yourself with Zenoti and its features. Understanding the product inside out will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your bilingual skills, especially in technical support terminology. Being fluent in both English and French is crucial for this role, so practice common phrases and scenarios you might encounter while assisting customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your advocacy for customers and your ability to manage time effectively in a fast-paced environment.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Product Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any bilingual skills, particularly in English and French. Use keywords from the job description to align your qualifications with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work in a fast-paced environment. Mention specific examples of how you've resolved customer issues in the past and your familiarity with similar software or tools.
Show Flexibility: In your application, emphasise your flexibility regarding working hours. Highlight your willingness to adapt to the needs of the customers and the team, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Product Support Consultant.
How to prepare for a job interview at Click To Hired
✨Showcase Your Bilingual Skills
Since the role requires bilingual proficiency in English and French, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or provide examples in both languages, so practice switching between them smoothly.
✨Understand Zenoti Inside Out
Familiarise yourself with Zenoti's features and functionalities before the interview. Being able to discuss how you would help customers use the platform effectively will show your commitment and understanding of the product.
✨Prepare for Customer Scenarios
Think of potential customer issues you might encounter and how you would resolve them. Be ready to share specific examples from your past experiences where you successfully helped customers, as this will highlight your problem-solving skills.
✨Emphasise Flexibility and Teamwork
The role requires flexibility in working hours based on customer needs. Be sure to express your willingness to adapt and work collaboratively with the team to ensure customer satisfaction, as this is crucial for the position.
