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- Tasks: Help customers use Zenoti effectively through phone, chat, and email support.
- Company: Join a dynamic team at Zenoti, a leader in business management software.
- Benefits: Enjoy a flexible schedule, work-life balance, and a supportive office environment.
- Why this job: Be an advocate for customers while developing your problem-solving skills in a fast-paced setting.
- Qualifications: Bilingual in English and French; customer service experience is a plus.
- Other info: This is an in-office role based in Manchester, UK.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Product Support Consultants (Bilingual - English and French) to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK.
What Will I be doing?
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Raise issues to higher levels of support as needed.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Consultant
✨Tip Number 1
Familiarise yourself with Zenoti and its features. Understanding the product inside out will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your bilingual skills, especially in customer service contexts. Practising common phrases and scenarios in both English and French can give you an edge when communicating with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your advocacy for customers and your ability to manage time effectively in a fast-paced environment.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires adaptability to customer needs, demonstrating your willingness to work varied shifts can make you a more attractive candidate.
We think you need these skills to ace Product Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in a bilingual environment. Emphasise any previous roles where you've demonstrated problem-solving skills and the ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your bilingual skills in English and French, and provide examples of how you've successfully supported customers in the past.
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to adapt to the needs of the customers. Highlight any previous experiences where you had to adjust your schedule to meet client demands.
Prepare for Potential Questions: Think about common interview questions related to customer support and problem resolution. Prepare specific examples from your past experiences that demonstrate your ability to handle customer issues effectively.
How to prepare for a job interview at Click To Hired
✨Showcase Your Bilingual Skills
Since this role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking confidently in both tongues.
✨Understand Zenoti Inside Out
Familiarise yourself with Zenoti's features and functionalities before the interview. Being able to discuss how you would help customers use the platform effectively will show your commitment and understanding of the product.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you advocated for the customer's needs.
✨Demonstrate Flexibility and Time Management
Since the role requires flexibility in working hours, be prepared to discuss your availability and how you manage your time effectively. Highlight any previous experience in fast-paced environments where you had to adapt quickly to changing demands.
