On Train Ticket Examiner

On-Train Ticket Examiner – A Rewarding Career in Rail Travel

Location: Ayr (Must be within a 45-minute travel distance)
Salary: 33,066 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working

Looking for a role where you can thrive, grow, and make a difference?

Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You'll Be Doing:

As a representative of ScotRail, you'll create a safe, welcoming, and first-class experience for passengers. Your responsibilities include:
Ticketing & Transactions – Checking and issuing tickets, handling cash and card payments.
Train Patrol & Customer Support – Managing crowded conditions, assisting passengers, and resolving travel concerns.
Accessibility Assistance – Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required.
Your ability to stay calm, organised, and adaptable is key to ensuring a smooth and positive journey for everyone.

Who We're Looking For:
We welcome applicants who:

Have a warm, engaging approach and love connecting with others.
Excel in communication-building trust and rapport with passengers.
Thrive in a supportive team culture while being confident working independently.
Have the ability to manage ramps (training provided).
Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
Contributory Final Salary Pension Scheme-ensuring long-term financial security.
Free & discounted rail travel-helping you and your family stay connected.
Generous holiday allowance-so you have time for yourself and your loved ones.
Enhanced family leave policies-including maternity, paternity, and adoption leave.
Life insurance cover-equivalent to 4x your annual salary.
Exclusive discounts-on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.