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- Tasks: Assist in delivering top-notch housing services and administrative support.
- Company: Join Rural Stirling Housing Association, dedicated to affordable homes in stunning rural Scotland.
- Benefits: Enjoy flexible working, a generous pension scheme, and a supportive team environment.
- Why this job: Be part of a mission-driven organisation enhancing community living and making a real impact.
- Qualifications: Experience in similar roles or transferable skills are essential; passion for customer service is key.
- Other info: All posts require a Basic Disclosure Check; applications close on 18 June 2025.
The predicted salary is between 20700 - 26100 £ per year.
We are recruiting for a Housing Services Assistant. Rural Stirling Housing Association is an ambitious, forward-thinking organisation, committed to providing quality, affordable homes to tenants throughout the north and west rural Stirling Council area, stretching from Tyndrum in the north to Strathblane and Killearn in the west and Doune in the south. A large part of our area of operation falls within the boundary of Loch Lomond & the Trossachs National Park and includes some of the most beautiful areas of Scotland.
The primary focus of the role will be to deliver exceptional front line housing services to customers, staff and stakeholders as part of the Housing & Property Services team. You will be instinctively customer focussed and have a “find a solution” attitude to ensure a positive customer experience. You will be empowered to deliver a “right first time” service for our customers, achieving creative solutions and outcomes. You will deliver excellent administrative support for colleagues to ensure the delivery of a first-class housing management service. You will directly contribute and have a key frontline role in ensuring the housing service is of the highest quality and enhance the experience for the Association’s customers. You will have a passion for ensuring a task is done right first time and deliver excellent administrative support to the Housing Services Manager and other colleagues within your team.
Our vision is strong and attractive rural communities. Our mission is to provide affordable, high-quality housing and support community aspirations. We have ambitious plans for growth which will deliver 40 new homes over the next two years bringing much needed investment in new homes to our rural communities.
We offer a generous benefits package, including a Group Pension Scheme and Flexible and Hybrid Working. This is an exciting time to be joining our organisation. Ideal candidates will be able to demonstrate experience in similar roles or have transferrable skills that match the Job Profile and Person Specifications. Above all you will share our vision and values and be passionate about protecting and investing in our existing homes, building new affordable homes to grow and help sustain our communities and putting the customer at the heart of everything that we do.
Please note that all posts are subject to a satisfactory Basic Disclosure Check from Disclosure Scotland. If you feel that you have the skills and experience required and would like to join a well established organisation that values and puts our people first, we would like to hear from you.
Key Dates:
- Closing date for receipt of applications is 5pm on 18 June 2025
- Interviews for the post will take place on 26 June 2025
All applicants will be required to complete an application form to standardise the shortlisting and interview process. Please note that CVs will not be accepted. STRICTLY NO AGENCIES PLEASE.
Contact Detail:
Rural Stirling Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Assistant
✨Tip Number 1
Familiarise yourself with the specific communities that Rural Stirling Housing Association serves. Understanding the unique needs and challenges of these areas will help you demonstrate your commitment to providing exceptional housing services during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Highlighting your 'find a solution' attitude will resonate well with the organisation's focus on customer experience.
✨Tip Number 3
Research the values and mission of Rural Stirling Housing Association. Be ready to discuss how your personal values align with theirs, particularly regarding community support and affordable housing, to show that you're a good cultural fit.
✨Tip Number 4
Prepare questions for the interview that reflect your interest in their future plans for growth and community development. This shows your enthusiasm for the role and your desire to contribute to their ambitious goals.
We think you need these skills to ace Housing Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housing Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Application Form: Since CVs are not accepted, focus on completing the application form thoroughly. Provide clear examples of your previous experience and how it relates to delivering exceptional customer service and administrative support.
Showcase Your Customer Focus: Emphasise your customer service skills in your application. Use specific examples that demonstrate your 'find a solution' attitude and how you have positively impacted customer experiences in past roles.
Highlight Your Values: Make sure to express your alignment with the organisation's vision and values. Discuss your passion for community development and affordable housing, as this will resonate well with the hiring team.
How to prepare for a job interview at Rural Stirling Housing Association
✨Understand the Organisation's Vision
Before your interview, take some time to research Rural Stirling Housing Association's mission and values. Understanding their commitment to providing quality, affordable homes will help you align your answers with their goals and demonstrate your passion for the role.
✨Showcase Customer-Focused Experience
As a Housing Services Assistant, you'll need to be instinctively customer-focused. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will highlight your ability to deliver a 'right first time' service.
✨Highlight Administrative Skills
The role requires excellent administrative support. Be ready to discuss your organisational skills and any relevant software or tools you’ve used in previous roles. Mention specific tasks you've managed that relate to housing management or customer service.
✨Demonstrate Problem-Solving Abilities
The job description emphasises a 'find a solution' attitude. Think of instances where you've encountered challenges and how you creatively solved them. This will show your potential employer that you're proactive and capable of enhancing the customer experience.
