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For Companies At a Glance
- Tasks: Assist employers with pension scheme queries via phone and ensure excellent client experiences.
- Company: Join a leading investment banking client known for their award-winning pension schemes.
- Benefits: Enjoy a 6-month contract with opportunities to learn and grow in a dynamic environment.
- Why this job: Be the first point of contact, making a real impact on clients' financial futures.
- Qualifications: Strong communication skills, attention to detail, and previous experience in financial services required.
- Other info: Knowledge of workplace pension schemes is a plus; apply now to kickstart your career!
The predicted salary is between 30000 - 42000 £ per year.
Lorien’s UK leading Investment banking client are currently looking for a highly skilled Helpdesk Support contractor to join the team on an initial 6-month contract.
The role
- You will assist employers and payroll providers in administering a company scheme via telephone.
- Employers value our award-winning pension scheme that supports their workforce, empowers members to plan their financial future, and delivers flexibility and efficiency. As the first point of contact for scheme management and contribution queries, you'll help ensure the best outcomes for employers and members alike.
- Build relationships across the business to help support the delivery of client experience.
What we’re looking for
- Excellent communication skills with strong attention to detail and ability to multitask.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies, alongside the ability to navigate multiple systems and platforms efficiently.
- Previous experience in financial services and contact centres essential.
- Desirable: Knowledge on workplace pension schemes and auto-enrolment or employer duties is desirable.
If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support (Edinburgh)
✨Tip Number 1
Familiarise yourself with workplace pension schemes and auto-enrolment regulations. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Being the first point of contact means you need to convey information clearly and effectively, so honing these skills is crucial.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you successfully managed multiple queries or tasks simultaneously. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with professionals in the financial services sector, especially those with experience in helpdesk roles. They can provide valuable insights and may even refer you to opportunities within their organisations.
We think you need these skills to ace Helpdesk Support (Edinburgh)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk support and customer service. Emphasise any previous roles in financial services or contact centres, as well as your ability to multitask and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to delivering excellent outcomes. Mention specific examples of how you've gone above and beyond for customers in past roles.
Highlight Technical Skills: Since the role requires computer literacy and the ability to learn new systems, be sure to mention any relevant technical skills or software you are familiar with. This could include experience with specific helpdesk software or platforms.
Show Knowledge of Pension Schemes: If you have any knowledge of workplace pension schemes or auto-enrolment, make sure to include this in your application. Even if it's not extensive, demonstrating awareness can set you apart from other candidates.
How to prepare for a job interview at Placed
✨Showcase Your Communication Skills
As a Helpdesk Support candidate, your communication skills are crucial. Practice articulating your thoughts clearly and concisely, as you'll need to explain complex information to clients. Consider role-playing common scenarios with a friend to build confidence.
✨Demonstrate Customer Service Passion
Employers are looking for candidates who genuinely care about customer service. Prepare examples from your past experiences where you went above and beyond for a customer. This will show your commitment to delivering exceptional service.
✨Familiarise Yourself with Pension Schemes
While knowledge of workplace pension schemes is desirable, it’s essential to have a basic understanding of them. Research the fundamentals of auto-enrolment and employer duties so you can discuss them intelligently during the interview.
✨Highlight Your Multitasking Abilities
In a fast-paced helpdesk environment, multitasking is key. Be ready to share specific examples of how you've successfully managed multiple tasks or systems in previous roles. This will demonstrate your ability to handle the demands of the position.
