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- Tasks: Lead a team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join a 5-star luxury boutique hotel in the heart of Chelsea, offering unique experiences.
- Benefits: Enjoy a competitive salary, increased holiday allowance, discounts, and health perks.
- Why this job: Be part of a passionate team in a stylish environment, making a real impact on guest satisfaction.
- Qualifications: 2+ years in a similar luxury role; leadership skills and English fluency required.
- Other info: Pre-opening experience is a plus; flexible working hours needed.
The predicted salary is between 38000 - 38000 £ per year.
Supervisory Responsibility: Oversight of Receptionists, Concierge, and Doorman.
What will I get?
- Salary up to £38,000 (£18.20 per hour), depending on experience, inclusive of service charge.
- Increased holiday allowance with length of service.
- Complimentary meal while on duty.
- HSF Health Plan.
- Dental cost reimbursement.
- Optical cost reimbursement.
- Complimentary coverage for your partner and children.
- High street and grocery shopping discounts, as well as discounted cinema tickets and more.
- Gym membership discounts.
- Access to a 24/7 GP advice line and counselling services, including support for dependents.
- Learning and development opportunities.
What will I be doing?
- Assist the Front Office Manager in the administration and management of all Front Office Operations while ensuring a smooth operation of our hotel, providing exceptional service to our guests, and managing a team of dedicated staff members.
- Be a positive and motivational team player who leads by example and supports the team in achieving a high level of service.
- Uphold the highest standards of customer service, ensuring that guests have a memorable and luxurious experience.
- Ensure fast and efficient check-in and check-out processes for guests by personalising the experience and using their name.
- Arrange amenities with accurately addressed welcome cards before arrival, maintaining them daily, and promptly handling any arrangements for these guests.
- Maintain updated guest profiles to have accurate information about their needs and preferences.
- Familiarise yourself with daily operations, assist with VIP arrivals, and coordinate guest services daily, including pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-ups during their stay, goodbye emails, post-stay follow-ups, etc.
- Be aware of possible VIPs arriving or visiting the Food and Beverage outlets, ensuring they are met and escorted to their destination.
- Act as a representative of higher management in their absence.
- Ability to cover night shifts and assist with other duties as needed during holidays, absences, and shift coverages.
- Proactively ensure that guests respect our good neighbourhood policies.
What are we looking for?
- Minimum 2 years’ experience in a similar role within a luxury property (pre-opening experience is highly desirable).
- Previous experience with Guestline PMS is an advantage.
- Leadership skills to effectively manage and motivate the team to achieve a high level of service.
- Good command of the English language, spoken. French language skills are much appreciated.
- Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.
- Willingness to have a flexible working pattern to fit in with the needs of the business.
- Proficient in the use of Microsoft Office.
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period. The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
Contact Detail:
...At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel’s unique offerings and services. Understanding what sets us apart will help you convey your passion for our brand during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to motivate and inspire others will resonate well with us.
✨Tip Number 3
Research common challenges faced in luxury hospitality and think about how you would address them. Being able to discuss solutions demonstrates your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights from their experiences can provide you with valuable information that may give you an edge in the application process.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly any supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention your experience with guest services and how you can contribute to maintaining high standards at the hotel.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience with Guestline PMS. Also, mention your language skills, especially if you speak French, as this is appreciated for the role.
Showcase Your Leadership Experience: Provide examples of how you've successfully managed a team in previous roles. Discuss your approach to motivating staff and ensuring guest satisfaction, as these are key aspects of the Reception Supervisor position.
How to prepare for a job interview at ...At Sloane
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve high service standards. Share specific examples of challenges you've faced and how you overcame them.
✨Demonstrate Customer Service Excellence
This role is all about guest satisfaction. Prepare to talk about your approach to providing exceptional customer service. Think of instances where you've gone above and beyond for guests and how you ensured their experience was memorable.
✨Familiarise Yourself with the Hotel's Offerings
Research the hotel and its unique features before the interview. Understand its history, services, and what sets it apart from other luxury properties. This knowledge will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think through potential scenarios related to guest complaints or team conflicts, and prepare your responses to demonstrate your agility and clarity of thought.
