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- Tasks: Support students and staff in managing academic programmes and enhance the student experience.
- Company: Join King’s College London, a leading university dedicated to quality education and student success.
- Benefits: Enjoy a full-time role with an indefinite contract and opportunities for professional development.
- Why this job: Be part of a vibrant team making a real impact on student education and support.
- Qualifications: Ideal for those with strong organisational skills and a passion for education management.
- Other info: Flexible working approach and collaborative environment with opportunities for training and growth.
The predicted salary is between 36000 - 60000 £ per year.
This role sits within Faculty Education Services in the Faculty of Life Sciences & Medicine (FoLSM) at King’s College London at our London Bridge campus.
Faculty Education Services provides coordinated services for students, staff & partner providers, enabling the delivery of education through managing quality, programme, placement and assessment administration. We provide dedicated student support that prioritises the student experience to facilitate student success.
The role forms part of the Programme Placement & Assessment Team within Faculty Education Services, providing professional, high-quality service provision in the support of Bioscience education. The Programme Management team supports students and academic staff in the delivery and management of the academic cycle across a large suite of Undergraduate and Postgraduate programmes.
This is an exciting opportunity to work as a Senior Programme Officer (SPO) in a busy and vibrant team within FoLSM. The post holder will work as part of a team delivering a high quality comprehensive and professional service that meets agreed standards and expectations. As a Senior Programme Officer, the role holder will be a representative for the team and Faculty, demonstrating our standards and promoting our service.
The role holder will provide guidance and administrative support to students and staff across our extensive portfolio of Undergraduate and Postgraduate taught programmes. The role reports to a Programme Manager in the team and has some supervisory responsibility to ensure tasks are carried out efficiently and accurately and within agreed timelines. The role holder will also be key to supporting and training Programme Officers in the team.
As part of the team, the post holder will work with colleagues, striving to constantly improve the student experience and positively deliver new initiatives to improve processes. The post holder will be expected to adopt a flexible approach, working at an operational level and contributing to the development of procedures, regularly working with the other Senior Programme Officers, Programme Managers and Head of Service, as well as other members of the Faculty Education Services and wider University teams.
The Programme Management team are responsible for managing a high number of student and staff enquiries on a daily basis and supporting a wide range of tasks for our programmes and modules across the academic cycle. This includes, but is not limited to, timetabling, module evaluation, student registration, DBS and OH processes, committee servicing, attendance & engagement monitoring and supporting events. The post holder also has a key role in ensuring systems, processes and data management are accurate, compliant and auditable.
This is a full time post (35 hours per week), and you will be offered an indefinite contract.
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Officer - Strand, London, WC2R 2LS
✨Tip Number 1
Familiarise yourself with the specific programmes and services offered by the Faculty of Life Sciences & Medicine at King’s College London. Understanding their unique offerings will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles within the Faculty Education Services. Engaging with them can provide valuable insights into the team dynamics and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare to discuss your experience in managing student support services and administrative processes. Highlighting relevant examples will showcase your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Demonstrate your commitment to improving student experiences by thinking of innovative ideas or initiatives you could propose. This proactive approach will show your potential value to the team and your alignment with their goals.
We think you need these skills to ace Senior Programme Officer - Strand, London, WC2R 2LS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in programme management and student support. Use specific examples that demonstrate your ability to manage academic cycles and improve student experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Faculty of Life Sciences & Medicine. Discuss how your skills align with the responsibilities outlined in the job description, particularly in providing high-quality service and supporting students and staff.
Highlight Teamwork and Leadership Skills: Since the role involves supervising Programme Officers and working within a team, emphasise your teamwork and leadership experiences. Provide examples of how you've successfully led projects or initiatives in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at What Jobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Senior Programme Officer. Be prepared to discuss how your experience aligns with the specific tasks mentioned, such as managing student enquiries and supporting academic staff.
✨Showcase Your Teamwork Skills
Since this role involves working closely with colleagues and supporting Programme Officers, be ready to share examples of how you've successfully collaborated in previous roles. Highlight any experience you have in training or mentoring others, as this will be key in demonstrating your leadership potential.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you had to manage multiple tasks or resolve conflicts, especially in an educational setting. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Commitment to Student Experience
The role prioritises enhancing the student experience, so be prepared to discuss your views on what makes a positive educational environment. Share any initiatives you've been part of that improved student satisfaction or engagement, and express your enthusiasm for contributing to this aspect of the role.
