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- Tasks: Assist with event bookings and customer enquiries while managing data and communication.
- Company: Join a dynamic team focused on delivering exceptional customer service in event management.
- Benefits: Enjoy flexible hours, competitive salary, pension, and 28 days holiday including Bank Holidays.
- Why this job: Perfect for those who love events and want to gain valuable experience in a supportive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to work weekends and evenings for special events, enhancing your experience.
We are seeking to appoint a Customer Services Assistant. Working 20 hours per week (typically Monday to Friday) and reporting to the Centre Manager, this role will provide support in delivering all aspects of administration relating to Event bookings. Start and finish times may be flexible and if required, you may, with reasonable notice, be required to work weekends and evenings to support specific Events.
You will be responsible for:
- Responding to all customer enquiries relating to new and existing bookings;
- Maintaining and administering the bookings system including the management of all customer data;
- Administering all bookings, including assisting with quotes, issuing of contracts and liaison with finance for invoicing and managing cancellations;
- Communication with all internal stakeholders regarding Event requirements, final numbers, etc. including Head Chef, Bar Manager, Finance;
- Responding to client feedback in preparation for and post Event.
As a member of a small team, you will be required to support other general office administration duties and provide cover for other team member absences. On occasions, you may be the designation Centre Duty Manager.
Benefits:
- Competitive Salary
- Pension
- 28 days holiday (including Bank Holidays)
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with our booking system and customer service protocols. Understanding how we manage event bookings will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively handled customer inquiries or feedback in previous roles. This will demonstrate your ability to engage with clients and internal stakeholders.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially weekends and evenings. Highlighting your willingness to adapt to the needs of the role can set you apart from other candidates.
✨Tip Number 4
Research our company culture and values. Being able to articulate how you align with our mission and how you can contribute to our team will make a strong impression during your interview.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage bookings and respond to customer enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your flexibility regarding working hours and your willingness to support events, as this aligns with the job requirements.
Highlight Communication Skills: Emphasise your communication skills in both your CV and cover letter. The role involves liaising with various stakeholders, so showcasing your ability to communicate clearly and effectively is crucial.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for an administrative role.
How to prepare for a job interview at Click To Hired
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Services Assistant. Familiarise yourself with event booking processes, customer data management, and how to handle enquiries effectively. This will show your potential employer that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to showcase your communication skills. Think of examples where you've successfully managed customer interactions or resolved issues, as this will highlight your ability to handle the demands of the job.
✨Show Flexibility and Team Spirit
The job may require working weekends or evenings, so be ready to discuss your availability. Emphasise your willingness to adapt and support your team, especially during busy periods or when covering for colleagues. This will demonstrate your commitment to the team's success.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, the types of events you'll be managing, or how success is measured in this position. This not only helps you gauge if the job is right for you but also leaves a positive impression.
