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- Tasks: Assist with event bookings and customer enquiries while managing data and communication.
- Company: Join a dynamic team focused on delivering exceptional events and customer experiences.
- Benefits: Enjoy flexible hours, competitive salary, pension, and 28 days holiday.
- Why this job: Be part of a supportive team, gain valuable experience, and make a real impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity to work weekends and evenings for special events, with flexible start and finish times.
We are seeking to appoint a Customer Services Assistant. Working 20 hours per week (typically Monday to Friday) and reporting to the Centre Manager, this role will provide support in delivering all aspects of administration relating to Event bookings. Start and finish times may be flexible and if required, you may, with reasonable notice, be required to work weekends and evenings to support specific Events.
You will be responsible for:
- Responding to all customer enquiries relating to new and existing bookings;
- Maintaining and administering the bookings system including the management of all customer data;
- Administering all bookings, including assisting with quotes, issuing of contracts and liaison with finance for invoicing and managing cancellations;
- Communication with all internal stakeholders regarding Event requirements, final numbers, etc. including Head Chef, Bar Manager, Finance;
- Responding to client feedback in preparation for and post Event.
As a member of a small team, you will be required to support other general office administration duties and provide cover for other team member absences. On occasions, you may be the designation Centre Duty Manager.
Benefits:
- Competitive Salary
- Pension
- 28 days holiday (including Bank Holidays)
Customer Services Assistant employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with our booking system and customer service protocols. Understanding how we manage event bookings and customer data will give you a significant edge during the interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively handled customer enquiries in the past. Being able to articulate your experience will demonstrate your suitability for the role.
✨Tip Number 3
Research our events and services thoroughly. Knowing what we offer will allow you to engage more meaningfully during discussions and show your genuine interest in the position.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role may require weekend and evening shifts, expressing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage bookings and respond to customer enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your flexibility regarding working hours and your willingness to support events, as these are key aspects of the job.
Highlight Communication Skills: Emphasise your communication skills in both your CV and cover letter. The role requires liaising with various stakeholders, so provide examples of how you've successfully communicated in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Click To Hired
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Services Assistant. Familiarise yourself with event booking processes, customer data management, and how to handle enquiries effectively. This will show your potential employer that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As this role involves liaising with various stakeholders, be prepared to showcase your communication skills. Think of examples where you've successfully managed customer interactions or resolved issues, as this will highlight your ability to handle the demands of the job.
✨Show Flexibility and Team Spirit
Since the position may require working weekends or evenings, express your willingness to be flexible with your hours. Additionally, emphasise your ability to work well in a team, as you'll need to support colleagues during busy periods or when they are absent.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing last-minute changes to an event. Practising your responses to these scenarios can help you feel more confident during the interview.
