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- Tasks: As a Housing Officer, you'll manage tenancies and support residents with care and attention.
- Company: Join a well-established housing association dedicated to delivering excellent housing services.
- Benefits: Enjoy 25 days holiday, a generous pension, and up to £300 for health benefits.
- Why this job: Make a real difference in people's lives while working in a supportive and respectful environment.
- Qualifications: GCSEs in Maths and English, plus experience in customer service or housing roles.
- Other info: Full-time role based in Staines, with a positive, can-do culture.
The predicted salary is between 29000 - 38000 £ per year.
A Housing Officer with excellent customer service and problem-solving skills, a can-do attitude and a passion for delivering excellent housing services is required to join a well-established housing association.
If you have experience in a similar role within housing / housing association / social care / supported living sector OR in any customer-facing / customer service role we’d like to hear from you!
SALARY: £34,285 per annum + Generous Benefits
LOCATION: Staines, Surrey (TW18) - Onsite working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday - Friday
JOB OVERVIEW
We have a fantastic new job opportunity for a Housing Officer with excellent customer service and problem-solving skills, a can-do attitude and a passion for delivering excellent housing services. Working as the Housing Officer you will treat customers with respect, take pride in your work, and roll up your sleeves to get things done. The organisation’s Retirement Living schemes are home to people who value their independence but benefit from a little extra support. As the Housing Officer you will be the face of that support - building trust, solving problems, and making a real difference in people’s everyday lives.
DUTIES
- Taking ownership of lettings, voids and tenancy management with care and attention
- Working with local services to make sure residents get the right support, at the right time
- Handling anti-social behaviour confidently and fairly, always acting with integrity
- Keeping systems up to date and following through on actions - because details matter
- Listening to residents and responding quickly to issues - never walking past a problem
- Supporting inspections, audits and service charge processes - helping keep schemes safe, well-run and compliant
- Representing the organisation at meetings, forums and even court when required
What matters most
- You’re respectful, reliable and act with empathy - especially when things are tough
- You are solutions-focused and take ownership - no passing the buck
- You stay calm under pressure and bring a positive, can-do attitude
- You care about doing a job properly and making a difference - not just meeting KPIs
You’ll also need
- Maths and English GCSEs (A*-C or equivalent)
- Some experience in a similar role within housing / housing association / social care / supported living sector OR in any customer-facing / customer service role
- Confidence using IT systems and keeping accurate records
BENEFITS
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Investment in your learning and development
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
- Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer / Social Housing Tenancy Management
✨Tip Number 1
Familiarise yourself with the specific challenges faced by housing officers, especially in social housing. Understanding issues like anti-social behaviour and tenancy management will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing forums or community meetings to connect with current housing officers and learn about their experiences. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills through real-life examples. Prepare stories that highlight your problem-solving abilities and how you've positively impacted customers in previous roles, as this is crucial for a Housing Officer position.
✨Tip Number 4
Research the housing association's values and mission. Tailor your approach to align with their goals, demonstrating your passion for delivering excellent housing services and your commitment to making a difference in residents' lives.
We think you need these skills to ace Housing Officer / Social Housing Tenancy Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing, social care, or customer service roles. Use specific examples that demonstrate your problem-solving skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent housing services. Mention your can-do attitude and how you can make a difference in residents' lives, aligning with the values of the housing association.
Highlight Relevant Qualifications: Ensure you mention your Maths and English GCSEs (A*-C or equivalent) clearly in your application. If you have any additional qualifications or training related to housing or customer service, include those as well.
Showcase IT Proficiency: Since the role requires confidence in using IT systems, mention any relevant software or systems you are familiar with. Provide examples of how you've used technology to keep accurate records or improve processes in previous roles.
How to prepare for a job interview at AWD online
✨Showcase Your Customer Service Skills
As a Housing Officer, excellent customer service is key. Be prepared to share specific examples from your past roles where you successfully resolved customer issues or improved their experience. This will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Think of scenarios where you faced challenges in previous jobs and explain how you approached them. Highlight your can-do attitude and how you took ownership of the situation to find a solution.
✨Emphasise Empathy and Respect
In social housing, empathy is crucial. Prepare to discuss how you have shown respect and understanding towards clients, especially in difficult situations. This will show that you align with the organisation's values and are capable of building trust with residents.
✨Familiarise Yourself with Relevant Legislation
Understanding the legal aspects of housing and tenancy management is important. Brush up on relevant laws and regulations before the interview. Being knowledgeable will not only impress your interviewers but also show your commitment to the role.
