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- Tasks: Engage with diverse customers, resolve queries, and build relationships.
- Company: Join a supportive team in our Northampton branch focused on customer service.
- Benefits: Part-time hours with flexibility, plus the chance to develop communication skills.
- Why this job: Make a real impact by helping others and being a role model in a dynamic environment.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude required.
- Other info: Work two weekdays and alternate Saturdays, perfect for students balancing studies.
The predicted salary is between 24000 - 36000 £ per year.
About the role Our Northamptonbrancharelookingfor a Customer Service Specialist to join their team! This is a part time vacancy working 8.45am – 5pm two days a week plus every other Saturday 8.45am – 12.30pm. The role involveshelping peopleby having lots ofdifferentconversationswithour diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs will be important. Being a team player is really important as well as being a role model to the team. The role also includes taking responsibility by finding resolutions, and sometimes dealing with more sensitive or challenging situations. It’s also important to keep up to date with our policies and procedures so that knowledge can be shared with others. Supporting all our customers in different ways by taking telephone calls when required and dealing with administration enquiries are also parts of the role. About you For this role youllalreadybe in a customer service focused role with good experience of helping others. Excellent communication skills with the confidence to talk to lots of different people will be important and you’ll already haveexperienceof dealing with more challengingand/ orcomplex customers enquiries in a careful and sensitive way. You’ll be positive, flexible and be a good team player with the ability to support and guide your team.
Customer Service Specialist employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling various customer inquiries, especially the more challenging ones, and show us that you're ready for the role.
✨Tip Number 3
Highlight your experience in team settings. We value team players, so be prepared to share examples of how you've supported your colleagues and contributed to a positive work environment.
✨Tip Number 4
Stay updated on customer service best practices. Showing that you are proactive about learning and improving your skills will impress us and demonstrate your commitment to providing excellent service.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. Focus on specific examples where you've successfully resolved customer queries or built relationships with clients.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills and ability to handle challenging situations. Mention how you can contribute to the team and support customers effectively.
Showcase Teamwork: Provide examples in your application that demonstrate your ability to work as part of a team. Highlight any experiences where you supported colleagues or contributed to a positive team environment.
Research the Company: Familiarize yourself with the company's values and services. This will help you align your application with their expectations and show that you're genuinely interested in the role.
How to prepare for a job interview at Coventry Building Society Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved complex queries or built strong relationships with customers.
✨Demonstrate Communication Skills
Practice articulating your thoughts clearly and confidently. You may be asked to role-play a customer interaction, so think about how you would handle different types of customers and situations.
✨Emphasize Teamwork
Since being a team player is crucial for this role, share examples of how you've collaborated with colleagues in the past. Discuss any experiences where you supported your team during challenging times.
✨Stay Informed About Policies
Familiarize yourself with the company's policies and procedures before the interview. Being knowledgeable will not only help you answer questions but also show your commitment to the role.
