Senior Service Architect

Job Title: Senior Service Architect Location:- Hampshire + Remote Salary:- £70-90k + Bens Overview: We\’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you\’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy * Design and define managed services for UC, AV/VC, and digital signage. * Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs). * Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement * Support sales with solution design, proposals, and financial models. * Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. * Present strategies to stakeholders, including C-level clients. Consulting & Delivery * Lead client workshops, audits, and transformation roadmaps. * Collaborate across product, delivery, and engineering teams to ensure successful implementation. * Mentor internal teams and contribute to enablement and knowledge sharing. Skills & Experience Required: * Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy). * Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments. * 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services. * Proven consulting experience and ability to influence technical and business stakeholders. Preferred Qualifications: * Degree in Engineering, Networking, or related field. * Certifications: ITIL, CTS, Microsoft 365, Cisco * Experience supporting global clients and services.@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.For more information or a list of current vacancies, please see our web site at mecscomms.co.uk TPBN1_UKTJ