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- Tasks: Lead the design of innovative managed services in Voice, Room Technologies, and Digital Signage.
- Company: Join MECS Communications, a dynamic recruitment consultancy in Telecoms, Media, and Technology.
- Benefits: Enjoy a competitive salary of £70-90k plus benefits, with remote work options available.
- Why this job: Shape cutting-edge service offerings while collaborating with top-tier clients and teams.
- Qualifications: 10+ years in service architecture, with expertise in UC, AV/VC, and managed services required.
- Other info: Ideal for those passionate about technology and looking to make a significant impact.
The predicted salary is between 56000 - 84000 £ per year.
Location: Hampshire + Remote
Salary: £70-90k + Benefits
Overview: We are seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you will drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
- Service Design & Strategy
- Design and define managed services for UC, AV/VC, and digital signage.
- Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
- Ensure alignment with ITIL and operational best practices.
- Support sales with solution design, proposals, and financial models.
- Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
- Present strategies to stakeholders, including C-level clients.
- Lead client workshops, audits, and transformation roadmaps.
- Collaborate across product, delivery, and engineering teams to ensure successful implementation.
- Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
- Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
- Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
- 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
- Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
- Degree in Engineering, Networking, or related field.
- Certifications: ITIL, CTS, Microsoft 365, Cisco.
- Experience supporting global clients and services.
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Architect
✨Tip Number 1
Familiarise yourself with the latest trends in UC, AV/VC, and digital signage technologies. Being well-versed in platforms like Microsoft Teams, Zoom, and Cisco will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working in service architecture roles. Attend relevant webinars or local meetups to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your experience with ITIL frameworks and managed services models in detail. Be ready to share specific examples of how you've successfully implemented these in past roles, as this will showcase your expertise and strategic thinking.
✨Tip Number 4
Practice your presentation skills, as you'll likely need to present strategies to stakeholders, including C-level clients. Being able to communicate complex ideas clearly and persuasively can set you apart from other candidates.
We think you need these skills to ace Senior Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service architecture, particularly in UC, AV/VC, and digital signage. Use specific examples that demonstrate your expertise and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your skills align with the company's needs. Mention your experience with ITIL frameworks and managed services models, and express your enthusiasm for the position.
Showcase Your Technical Knowledge: In your application, emphasise your deep technical knowledge and commercial insight. Provide examples of how you've successfully designed and implemented service offerings in previous roles, especially those that required collaboration across teams.
Highlight Consulting Experience: Since the role involves client engagement and consulting, make sure to detail your experience in leading workshops, audits, and transformation roadmaps. Illustrate how you've influenced stakeholders and contributed to successful project outcomes.
How to prepare for a job interview at JobFlurry
✨Showcase Your Technical Expertise
As a Senior Service Architect, it's crucial to demonstrate your deep technical knowledge in UC, AV/VC, and digital signage. Be prepared to discuss specific technologies you've worked with, such as Microsoft Teams or Cisco, and how you've applied them in previous roles.
✨Understand the Business Side
This role requires a blend of technical and commercial insight. Familiarise yourself with pricing strategies, margin analysis, and TCO/ROI assessments. Be ready to explain how your service designs can drive commercial competitiveness.
✨Prepare for Stakeholder Engagement
You'll need to present strategies to C-level clients and other stakeholders. Practice articulating your ideas clearly and confidently, focusing on how your solutions meet customer needs and align with business goals.
✨Demonstrate Leadership and Mentorship Skills
Highlight your experience in leading workshops and mentoring teams. Discuss how you've contributed to knowledge sharing and enabled others in your previous roles, as this will be key in collaborating across teams.
