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For Companies At a Glance
- Tasks: Engage with customers, handle sales, and manage stock in a vibrant retail environment.
- Company: Join Liverpool FC, a leader in football and community engagement, known for its inclusivity.
- Benefits: Enjoy flexible hours, including evenings and weekends, with opportunities for growth.
- Why this job: Be part of a passionate team, enhance your customer service skills, and contribute to a renowned brand.
- Qualifications: Retail or customer service experience is preferred; strong communication skills are essential.
- Other info: Casual positions available with variable hours; keep an eye on your emails for updates.
Register an interest for our Casual Retail Store Opportunities across Merseyside. This vacancy will be looking for applicants who are interested in our stores located within the Merseyside area, which includes our Anfield Store, Williamson Square Store, Liverpool One Store and Chester Store. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful in this role, you will have retail and/or customer service experience, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team.
Why should you apply?
Please be advised that interview sessions will be conducted throughout the football season and invites will be sent for the relevant stores once casual opportunities become available. We recommend keeping an eye on your emails and don’t forget you can login to your LFC account for regular updates. This is a casual agreement position, offering variable hours including evenings, weekends and matchdays on a flexible assignment basis.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Sales Advisors, Merseyside - Merseyside
✨Tip Number 1
Familiarise yourself with Liverpool FC's values and commitment to diversity and inclusion. This will not only help you align your application with their ethos but also prepare you for potential interview questions about how you can contribute to a positive workplace culture.
✨Tip Number 2
Visit the stores in Merseyside where you might be working. Get a feel for the environment, observe customer interactions, and take note of the products they offer. This hands-on experience will give you valuable insights to discuss during your interview.
✨Tip Number 3
Brush up on your sales techniques, particularly around upselling and add-on sales. Being able to demonstrate your understanding of these concepts in a practical context will show that you're ready to contribute to the team's success.
✨Tip Number 4
Network with current or former employees of Liverpool FC if possible. They can provide insider tips on what the company values in its staff and may even share experiences that could help you stand out during the selection process.
We think you need these skills to ace Casual Retail Sales Advisors, Merseyside - Merseyside
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and retail, as these are key for this position.
Tailor Your CV: Make sure your CV reflects your retail and customer service experience. Use specific examples that demonstrate your skills in sales management, teamwork, and customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with Liverpool FC. Mention any relevant experiences and how they align with the club's commitment to diversity and inclusion.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in retail roles.
How to prepare for a job interview at Liverpool FC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss your experiences collaborating with others. Highlight instances where you contributed to a team's success or helped resolve conflicts.
✨Know the Products
Familiarise yourself with the products sold at the stores in Merseyside. Being able to discuss product knowledge and how you would assist customers in making informed choices can set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities, especially in customer service scenarios. Think of examples where you handled difficult situations effectively, as this will showcase your skills in real-life contexts.
