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For Companies At a Glance
- Tasks: Engage with customers, handle sales, and manage stock in a vibrant retail environment.
- Company: Join Liverpool FC, a leader in football and community engagement.
- Benefits: Enjoy flexible hours, including evenings and weekends, with a casual work agreement.
- Why this job: Be part of a passionate team, enhance your customer service skills, and contribute to an inclusive culture.
- Qualifications: Retail or customer service experience is preferred; strong communication skills are essential.
- Other info: Interviews will be ongoing throughout the football season; stay updated via your LFC account.
Register an interest for our Casual Retail Store Opportunities across Merseyside. This vacancy will be looking for applicants who are interested in our stores located within the Merseyside area, which includes our Anfield Store, Williamson Square Store, Liverpool One Store and Chester Store. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful in this role, you will have retail and/or customer service experience, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team.
Why should you apply?
Please be advised that interview sessions will be conducted throughout the football season and invites will be sent for the relevant stores once casual opportunities become available. We recommend keeping an eye on your emails and don’t forget you can login to your LFC account for regular updates. This is a casual agreement position, offering variable hours including evenings, weekends and matchdays on a flexible assignment basis.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Location: Merseyside
Closing Date: 2025-06-22
Casual Retail Sales Advisors, Merseyside - Merseyside employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Sales Advisors, Merseyside - Merseyside
✨Tip Number 1
Familiarise yourself with Liverpool FC's values and commitment to diversity and inclusion. This will not only help you align your application with their ethos but also prepare you for potential interview questions about how you can contribute to a positive workplace culture.
✨Tip Number 2
Visit the stores in Merseyside where you might be working. Get a feel for the environment, observe customer interactions, and take note of the products they offer. This hands-on experience will give you valuable insights to discuss during your interview.
✨Tip Number 3
Brush up on your sales techniques, particularly around upselling and add-on sales. Being able to demonstrate your understanding of these concepts during your interview will show that you're proactive and ready to contribute to the team's success.
✨Tip Number 4
Network with current or former employees of Liverpool FC if possible. They can provide insider tips on what the company values in its staff and may even share experiences that could help you stand out during the hiring process.
We think you need these skills to ace Casual Retail Sales Advisors, Merseyside - Merseyside
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight your relevant experience in retail and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your retail experience, customer service skills, and any relevant achievements. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and teamwork. Mention specific examples from your past experiences that demonstrate your ability to excel in a retail environment.
Highlight Your Availability: Since this is a casual position with variable hours, make sure to mention your availability in your application. Indicate your willingness to work evenings, weekends, and matchdays.
How to prepare for a job interview at Liverpool FC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss your experiences collaborating with others. Highlight instances where you contributed to a team goal or supported colleagues, showcasing your ability to work well in a group setting.
✨Know the Products
Familiarise yourself with the products sold at the stores in Merseyside. Being able to discuss product knowledge and how you would assist customers in making informed choices will impress the interviewers and show your commitment to the role.
✨Be Ready for Situational Questions
Prepare for situational interview questions that may ask how you would handle specific customer scenarios. Think about past experiences and how you resolved issues, as this will demonstrate your problem-solving skills and customer care focus.
