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For Companies At a Glance
- Tasks: Provide advanced IT support and lead exciting tech projects.
- Company: Join a top Managed Service Provider known for innovative IT solutions.
- Benefits: Enjoy career growth, funded certifications, and a collaborative work culture.
- Why this job: Make a real impact in a forward-thinking team while solving complex challenges.
- Qualifications: Experience in an MSP environment with skills in Windows Server, Office 365, and virtualisation.
- Other info: Mentor junior engineers and shape internal processes in a dynamic setting.
The predicted salary is between 36000 - 54000 £ per year.
We are currently representing a leading Managed Service Provider (MSP) delivering IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support.
We're seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact.
Why Join us?
- Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery.
- Career Growth - Access funded certifications and structured progression in a growing MSP.
- Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems.
Your Role
As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies.
Key Responsibilities
- Support & Troubleshooting - Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems.
- Project Delivery - Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades. Manage timelines, client expectations, and successful delivery outcomes. Provide technical documentation and post-project reviews.
- Mentoring & Internal Development - Coach junior engineers and contribute to team training sessions. Help shape KPI reporting and continuous improvement initiatives.
What We're Looking For
- Experience in an MSP environment.
- Proven experience with:
- Windows Server, Office 365, Azure
- SonicWall firewall configuration
- Virtualisation: Hyper-V and/or VMware
- Automation: PowerShell scripting, Power Automate flows
If you are looking for a role in a forward thinking, tech focussed environment, look no further than here. Please apply with an up-to-date CV to be considered.
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line IT Support - MSP
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Autotask, Salesforce, and Power Automate. Having hands-on experience or even just a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Highlight your experience in an MSP environment by preparing examples of past projects where you delivered advanced support or managed escalations. Be ready to discuss how you approached complex challenges and what the outcomes were.
✨Tip Number 3
Showcase your mentoring skills by preparing anecdotes about how you've coached junior engineers or contributed to team training sessions. This will demonstrate your ability to fit into their collaborative culture.
✨Tip Number 4
Research the latest trends in cloud services, cybersecurity, and VoIP systems. Being knowledgeable about current industry developments will not only help you in interviews but also show your genuine interest in the role and the company.
We think you need these skills to ace 2nd/3rd Line IT Support - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in an MSP environment, particularly with Windows Server, Office 365, and virtualisation technologies like Hyper-V or VMware. Use specific examples to demonstrate your technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving skills. Mention your experience with tools like Autotask and Salesforce, and express your enthusiasm for working in a collaborative team.
Highlight Your Mentoring Experience: If you have experience coaching or mentoring junior engineers, be sure to include this in your application. It shows your ability to contribute to team development and aligns with the company's focus on internal growth.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Office 365, and virtualisation technologies like Hyper-V and VMware. Highlight specific projects where you successfully implemented these technologies, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting complex issues, be ready to share examples of challenging problems you've solved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Familiarise Yourself with Their Tools
Research the tools mentioned in the job description, such as Autotask, Salesforce, and Power Automate. Understanding how these tools work and their relevance to service delivery will show your enthusiasm for the role and your readiness to contribute from day one.
✨Prepare for Mentoring Questions
As mentoring junior engineers is part of the role, think about your past experiences in coaching or training others. Be ready to discuss your approach to mentoring and how you can help foster a collaborative team environment.
