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- Tasks: Provide 2nd line IT support for internal users, both onsite and remotely.
- Company: Join a leading chemical distributor serving top brands in pharmaceuticals and beauty.
- Benefits: Earn up to £40k, enjoy 25 days holiday, and benefit from a pension scheme.
- Why this job: Be part of a dynamic team, contribute to digital transformation, and grow your career.
- Qualifications: Experience in IT support, especially with Office 365 and strong communication skills required.
- Other info: Flexible working options with a supportive and diverse workplace culture.
The predicted salary is between 28800 - 48000 £ per year.
Are you a talented IT Service Desk Analyst looking for an opportunity to progress your career? You could be joining a market leading chemical distributor that supplies various companies including pharmaceutical and beauty product manufacturers. As a Service Desk Analyst, you will work alongside a team of 3 to provide exceptional 2nd line support to internal users. You will be required to provide both onsite and remote support and maintenance of all systems, devices, and applications that are used internally by the company which is currently around 250 employees in the UK.
You'll support employee queries using the ticketing system on applications including Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) whilst also installing and configuring computer hardware and operating systems, as well as iPhones and applications using Microsoft Intune and Apple Business Manager. You will also be able to contribute to and run digital transformation projects.
Location / WFH: You'll join colleagues in the Sutton office 3-4 days a week, with some flexibility to work from home. There is on-site parking available and the train station is only a short walk away.
About you:
- You have experience in a similar Service Desk / IT Support position
- You have experience with Office 365 including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune
- You have a logical mindset, good organisation and prioritisation skills
- You have excellent communication and collaboration skills with a consultative approach
- You are keen to learn and progress your career
- It would be great to also have some experience with Salesforce or ERP
What's in it for you:
- Up to £40k salary
- Excellent career progression
- 25 days holiday
- Pension (7-10%)
- Employee Assistance Line
Apply now to find out more about this IT Service Desk Analyst (2nd line Windows Azure O365) opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Contact Detail:
Client Server Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst 2nd line
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, especially Microsoft Office 365 and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support, particularly any instances where you successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills.
✨Tip Number 3
Research the company and its industry to understand their products and services better. This knowledge will not only help you tailor your answers but also demonstrate your genuine interest in the role and the organisation during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
We think you need these skills to ace IT Service Desk Analyst 2nd line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Office 365 and any other technologies mentioned in the job description. Use specific examples to demonstrate your skills in troubleshooting and user support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to progress your career. Mention your experience with digital transformation projects and how you can contribute to the company's goals.
Highlight Soft Skills: In your application, emphasise your communication and collaboration skills. Provide examples of how you've successfully worked in a team or resolved user issues effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Client Server Ltd.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365 and any other relevant technologies during the interview. Be prepared to discuss specific examples of how you've used these tools to solve problems or improve processes in previous roles.
✨Demonstrate Problem-Solving Abilities
As a 2nd line IT Service Desk Analyst, you'll need to think critically and troubleshoot effectively. Prepare to share examples of challenging technical issues you've resolved, detailing your thought process and the steps you took to find a solution.
✨Emphasise Communication Skills
Since this role involves supporting internal users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle difficult conversations or manage user expectations.
✨Express Your Willingness to Learn
The company values career progression and continuous learning. Be sure to convey your enthusiasm for personal development and any specific areas where you wish to grow, such as gaining more experience with Salesforce or ERP systems.
