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- Tasks: Join our team as an Internal Sales Executive, providing top-notch customer service and processing orders.
- Company: A well-established business with over 32 years in the trade and DIY market.
- Benefits: Enjoy perks like company events, discounts, health programs, and a pension plan.
- Why this job: Be part of a supportive culture while helping customers find the right products for their projects.
- Qualifications: Sales experience in building plastics or similar, with strong communication and organizational skills.
- Other info: Work Monday to Friday with alternate Saturdays, earning £28,500 plus commission.
The predicted salary is between 22800 - 34200 £ per year.
Internal Sales Executive Cardiff £28,500 per annum + Commission Monday to Friday with alternate Saturdays Plastics (Construction sector) We are looking for an Internal Sales Executive to join our growing team. You will ensure an excellent level of customer service and satisfaction, processing quotes, orders, and offering advice in respect of the product range to the customer. Reporting to the Branch Manager, you will be the first point of contact for customer queries; by phone, email, and in person over the counter or in the showroom. In addition, you will look after your own customer account base, ensuring all customers are contacted on a regular basis. Our client has been a long-standing business trading for over 32 years, selling Trade C DIY products for building and maintenance. They sell to the trade market and DIY-ers, online and through our branch network, in Cardiff, Gelli, Gloucester and Swansea. What you’ll be doing: * Advising customers on the product range available and preparing relevant quotations. Monitoring quotations with a view to converting them into sales. * Taking sales orders from customers by email, phone or in person over the counter/in the showroom, advising them as appropriate of the products they require. * Processing orders keeping customers aware of any stock issues, or other problems, and offering alternatives if appropriate. Maintaining good relationships with purchasing and other internal departments as needed to ensure a smooth customer experience. * Ensure all customers on your account base are contacted on a regular basis, including drop off and low spend accounts. Ensuring an excellent level of customer service at all times. * To meet and exceed branch and individual sales targets. * Ensure that the counter and showroom area is kept clean, stocked and orderly at all times. * Maintain accurate records in OGL and maintain good working relationships and dialogue with internal departments as needed, to ensure a smooth customer experience and excellent levels of customer service. What you’ll need: * Sales experience, within the building plastics/products industry or similar. Excellent customer service skills. * Attention to detail and good organisational skills. Excellent communication and interpersonal skills. IT literate and numerate. * Formal sales training or qualification are desirable. BENEFITS * Company events * Company pension * Employee discount * Health C wellbeing program * Life insurance * On-site parking * Sick pay Please apply with your CV via the apply button
Internal Sales Executive employer: Pin Point Recruitment
Contact Detail:
Pin Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive
✨Tip Number 1
Familiarize yourself with the building plastics and products industry. Understanding the specific products and their applications will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since you'll be the first point of contact for customer queries, being able to handle various situations confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the construction sector. Attend local trade shows or events to meet potential colleagues and learn more about the industry, which can give you valuable insights to discuss during your application process.
✨Tip Number 4
Showcase your organizational skills by preparing a mock customer account management plan. This will demonstrate your ability to maintain relationships and manage multiple accounts effectively, which is crucial for this role.
We think you need these skills to ace Internal Sales Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Internal Sales Executive position. Understand the key responsibilities and required skills, such as customer service excellence and sales experience in the building plastics/products industry.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your sales experience, customer service skills, and any formal sales training or qualifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to meet and exceed sales targets and provide excellent customer service.
Highlight Your Communication Skills: Since the role involves advising customers and maintaining relationships, make sure to illustrate your communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully interacted with customers in the past.
How to prepare for a job interview at Pin Point Recruitment
✨Know Your Products
Familiarize yourself with the product range offered by the company. Be prepared to discuss specific products and how they can meet customer needs, as this will demonstrate your expertise and ability to advise customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this role heavily relies on maintaining good relationships with clients.
✨Demonstrate Sales Experience
Be ready to discuss your previous sales experience, particularly in the building plastics/products industry. Share specific achievements, such as meeting sales targets or successfully converting quotes into sales, to illustrate your capability in this area.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s sales processes, team dynamics, and customer base. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
