Customer Success Manager - DACH (,, United Kingdom)

Job DescriptionBusuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning.Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.If you are interested in EdTech and want to be a part of a mission-driven organisation then we would like to hear from you.What Does a Customer Success Manager Do At BusuuYou will be responsible for ensuring our customers\’ success. Clients who use Busuu well get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies.Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.You will also be working closely with our sales and product teams.What will you do at Busuu?Build brilliant relationships with our small and mid-size clients in the DACH regionEnsure our clients are maximising their use of Busuu and achieve the expected engagement KPIs for this client segmentDevelop and deploy strategies and action plans to improve the client experience, retention and enable account growth.Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisationWork with sales and product teams to translate business needs and product requirements into new solutions for customersDrive customer references, case studies and referrals Essential Skills & ExperienceAt least 1+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environmentEnglish fluency. German and any other languages are a big advantage.An entrepreneurial, solutions-focused individual, who puts clients’ needs at the core of business.Ability to interpret then present client data to customersKeen interest in identifying client problems and finding smart solutionsPrevious experience in using CRM (salesforce, Hubspot, etc) Bonus Skills & ExperienceAdditional European language skillsExperience of the ed tech industryAt Busuu we want to ensure that you have access to some great benefits:Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruitYou get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the areaBusuu offers a great Private Health Insurance schemeThere is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careersWe like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of workingWe offer enhanced maternity and paternity leave (depending on location)Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company eventsWhat Happens NextWe aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.CV application review – We will review it as quickly as possibleLet’s chat – Quick chat with our team about your experience and the roleInterview – With the Hiring ManagerCase Study – At home case study to show off your skillsInterview – Interview to review the task and speak with other colleagues in the teamOur platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they\’re cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.If you like the sound of that, join us. We\’d love to hear what you have to say.