Director of Service Delivery

Prospectus are delighted to be searching for a forward-thinking leader to shape the future of an incredibly impressive charity\’s frontline services. This newly created role will be starting at a time of merger and rebrand, offering the opportunity to rethink the service offering to beneficiaries, driving innovation through new digital platforms and triage systems, enhancing face-to-face support, and overseeing the vital phone and email helplines. Successful candidates will thrive operating within a senior management role, within a change environment. This position offers the opportunity to really make a stamp on the organisation, as well as your own career. You’ll lead a hybrid team, build strong relationships with partners, and ensure high-quality, safe, and inclusive service delivery that truly makes a difference for vulnerable, low-income individuals. You’ll also play a key role in continuous improvement, volunteer engagement, and deputising for the CEO in high-level meetings. This is a full time role with hybrid working in London. A part time role of 4 days per week would be considered. If you’re a confident project manager, people motivator, and champion of the voluntary sector with a passion for impact — we want to hear from you! Apply now and help shape a smarter, more compassionate support system. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.