Onsite IT Support Technician (Location: Feltham, London)

Location: Feltham, London, UK

Department: Information Technology

Job Type: Full-Time onsite. Shifts: 08:00 - 17:00 and 09:00 - 18:00

Job Summary: We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops, laptops, Windows & MacOS and various peripheral devices. This role requires a proactive individual with more than 2 years' experience in deskside IT support.

Key Responsibilities

• Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
• Provide support for all operating system issues related to Microsoft Windows and Apple OS.
• Offer "how-to" assistance for end-user assigned IT devices and software.
• Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
• Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
• Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
• Handle smartphones and portable devices for SIM card handling and provisioning.
• Support meeting room setups including audio and video equipment.
• Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
• Maintain documentation for asset management, knowledge management, and site operations.
• Manage stock levels for incoming and outgoing IT goods.
• Conduct end-user training and educational workshops to improve IT literacy.

Requirements

• At least 2 years' experience in a Deskside IT support role.
• Excellent oral and written communication skills in the local language and English.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
• A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications

• Certifications in Microsoft, Apple, or other relevant IT fields.
• Experience in managing IT support in a corporate environment.

Our Culture

Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

What we will do for you:

• Competitive compensation
• Pension scheme
• DXC Select - Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries and more)
• DXC incentives (recognition tools etc).

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.