Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading tech company focused on customer service.
- Benefits: Flexible hours, self-scheduled breaks, and occasional remote work options.
- Why this job: Make a difference while developing your problem-solving skills in a supportive environment.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Part-time roles available with a starting salary of £12.05 per hour.
The predicted salary is between 12535 - 18803 £ per year.
Job Description Where: Cardiff Part Time: Permanent Salary:£12,535.47 up to £18,803.20 Rising after 9 Months Hourly Rate: £12.05 Shift: Part Time – 20hrs, 25hrs and 30hrs available. Start Date: 17/02/25 Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Home Technical Team in Cardiff. Youll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm and can build relationships we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. Whats in it for you?…
EE | Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only boost your confidence during the interview but also show that you have a genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be helping customers with tech-related queries, being clear and patient is key to building rapport.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved issues, even if they are not directly related to technology.
✨Tip Number 4
Research EE's values and customer service approach. Understanding their culture will help you align your answers during the interview and demonstrate that you're a good fit for the team.
We think you need these skills to ace EE | Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your problem-solving skills and any relevant experience with technology or customer service in your application.
Tailor Your CV: Make sure your CV reflects your ability to communicate effectively and build relationships. Include any experiences that demonstrate your helpfulness and calm demeanor, as these are key traits for this role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and how your skills align with the job requirements. Mention your interest in technology and your willingness to learn, as EE values candidates who are eager to grow.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've successfully resolved problems in the past. Highlight your analytical thinking and ability to stay calm under pressure.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your communication abilities. Practice explaining complex concepts in simple terms and ensure you convey a friendly and helpful demeanor.
✨Express Your Interest in Technology
Mention any hobbies or experiences related to technology or gaming. This will show your enthusiasm for the field and your ability to relate to customers who may have similar interests.
✨Emphasize Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you can adapt to changing situations. Share examples of how you've managed your time effectively or adjusted to new challenges in previous roles.
