First Line Support Technician

First Line Support Technician

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
* Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients.
* Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience.
* Immediate start available – candidates on short notice are highly encouraged to apply.
* To apply, please email (url removed)

Who are the client?
Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through technology. Due to continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team.

What will you be doing?
As a First Line Support Technician, you\’ll be the first point of contact for clients, delivering efficient and friendly IT support. You\’ll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you\’ll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment.

What will you need?
* Previous experience in a First line support or service desk role, ideally within an MSP
* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
* Familiarity with Active Directory – password resets, user creation, and account management
* Basic troubleshooting skills for hardware, printers, and networking issues
* Excellent communication skills and a professional, customer-focused attitude
* Ability to prioritise tasks and manage time effectively in a busy support environment
* Keen to learn and progress technically, with a proactive mindset
* A full UK driving licence is desirable for occasional on-site support

What would be desirable?
* Exposure to Microsoft Intune, Autopilot or Azure AD
* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)
* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation

To Apply…
Please apply through this advert or email your CV directly to (url removed). By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS – First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey