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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while communicating with stakeholders.
- Company: Kensington Mortgages values employees and promotes a supportive, inclusive work culture.
- Benefits: Enjoy remote work, 25 days holiday, and a range of fantastic perks.
- Why this job: Join a team that prioritises personal growth, diversity, and a healthy work-life balance.
- Qualifications: Experience in processing or administration, with strong communication and complaint handling skills required.
- Other info: This role is remote for UK residents only; embrace change and thrive in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits
Overall Purpose of Job
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion. In this role, you will ensure that all applications are managed efficiently whilst maintaining regular communication with all stakeholders. You may also assist or cover for other roles within the Lending Operations Department as required.
Key Accountabilities
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle communication from stakeholders in compliance with the Policy & Procedures Manual
- Liaise with solicitors regarding completions regularly and fairly
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
- Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
- Confirm the completeness of all applications prior to funds release approval
- Manage the case pipeline according to all agreed service standards whilst managing stakeholders expectations
- Assess all correspondence to ensure lending criteria / conditions are met
- Handle any complaints in line with the Complaints Handling Procedures
- Maintain accurate file and data records
- Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively
Experience, Knowledge, Skills
- Integrity and a commitment to treating customers fairly
- Adherence to policies & procedures, staying updated on any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role. Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
- Experience in a processing or administration environment essential
- Telephone experience including complaint handling essential
- Financial Services experience essential
- Able to support and embrace change whilst adopting a positive attitude
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive.
Mortgage Completions Agent employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Completions Agent
✨Tip Number 1
Familiarise yourself with the mortgage process and the specific role of a Completions Agent. Understanding the nuances of managing a pipeline from approval to completion will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in mortgage completions. Engaging with them can provide insights and potentially valuable referrals.
✨Tip Number 3
Demonstrate your communication skills by preparing for potential role-play scenarios. Being able to effectively handle stakeholder communications and complaints will be crucial in this role.
✨Tip Number 4
Stay updated on current regulations and policies related to mortgages and financial services. Showing that you are knowledgeable about compliance will reflect your commitment to integrity and customer fairness.
We think you need these skills to ace Mortgage Completions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage processing or administration. Emphasise any roles where you've managed pipelines or communicated with stakeholders, as these are key aspects of the Mortgage Completions Agent role.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the importance of treating customers fairly and adhering to policies and procedures. Share specific examples from your past experiences that demonstrate your integrity and commitment to customer service.
Highlight Relevant Skills: Clearly outline your skills related to complaint handling, communication, and risk mitigation. Mention any financial services experience you have, as this is essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial in the mortgage industry.
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage processes and terminology. Understanding the key stages from application to completion will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Communication Skills
As a Mortgage Completions Agent, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communications in previous roles, especially in handling complaints or complex situations.
✨Demonstrate Your Attention to Detail
Highlight your ability to manage a pipeline of applications accurately. Be ready to discuss how you ensure compliance with policies and procedures, and how you handle documentation to prevent errors.
✨Emphasise Your Adaptability
The role may require you to support other areas within the Lending Operations Department. Share experiences where you've embraced change or taken on new responsibilities, showcasing your flexibility and positive attitude.
