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- Tasks: Join our front office team to ensure exceptional guest experiences and smooth daily operations.
- Company: The BoTree is a luxury hotel celebrated for its stunning design and award-winning service.
- Benefits: Enjoy perks like a cycle to work scheme, extra day off on your birthday, and discounted hotel stays.
- Why this job: Be part of a vibrant culture focused on sustainability and guest excellence in a prestigious environment.
- Qualifications: Experience in luxury hotel guest communication and knowledge of front office systems is essential.
- Other info: Full-time role with flexible hours, including weekends, and meals provided while on duty.
The predicted salary is between 24000 - 36000 £ per year.
Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre [coming soon].
At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are now seeking an exceptional Guest Communication Agent to work with our talented team in delivering unparalleled guest experiences and pro-active communication.
As a Guest Communication Agent, you are part of the front office team, ensuring the delivery of an exceptional guest experience. Our Guest Communication Agent key responsibilities include:
- Part of the front office team, ensuring smooth daily operations and guest communication and satisfaction.
- Ensure guest satisfaction through warm and welcoming guest service skills.
- Support sustainability initiatives and energy-saving projects.
- Foster a culture of guest excellence, service and welcome.
What We're Looking For in our Guest Communication Agent:
- Experience in guest communication roles within luxury hotels.
- Effective knowledge of front office systems and front desk procedures.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full-time onsite role: 40 hours per week, with a flexible rota including weekends.
Our benefits include:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Wagestream financial wellbeing program.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Preferred Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you're passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we'd love to hear from you. Apply now to join The BoTree team!
Contact Detail:
The BoTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Communications Agent
✨Tip Number 1
Familiarise yourself with The BoTree's values of Truth, Love, and Compassion. During your interactions, whether in interviews or networking, demonstrate how these values resonate with your own approach to guest communication and service.
✨Tip Number 2
Research the luxury hospitality sector, particularly trends in guest communication and sustainability initiatives. Being knowledgeable about current practices will help you stand out as a candidate who is not only passionate but also informed.
✨Tip Number 3
Network with professionals in the luxury hotel industry, especially those who have experience at The BoTree or similar establishments. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss specific examples from your previous roles that highlight your guest communication skills and your ability to enhance guest satisfaction. Tailoring your experiences to align with the responsibilities of the Guest Communication Agent will make a strong impression.
We think you need these skills to ace Guest Communications Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Guest Communications Agent position. Tailor your application to highlight relevant experience in guest communication roles within luxury hotels.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in front office systems and guest satisfaction. Use specific examples that demonstrate your warm and welcoming service skills, as well as your passion for sustainability in hospitality.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the values of The BoTree. Mention how your skills align with their commitment to guest excellence and sustainability initiatives.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The BoTree
✨Showcase Your Guest Service Skills
As a Guest Communications Agent, your ability to provide warm and welcoming service is crucial. Prepare examples from your past experiences where you went above and beyond for guests, highlighting your communication skills and dedication to guest satisfaction.
✨Demonstrate Knowledge of Luxury Hospitality
Familiarise yourself with the luxury hotel sector and The BoTree's unique offerings. Be ready to discuss what sets luxury hospitality apart and how you can contribute to creating exceptional guest experiences in this environment.
✨Emphasise Your Passion for Sustainability
The BoTree values sustainability, so be prepared to discuss your passion for eco-friendly practices. Share any relevant experiences or ideas you have that align with their sustainability initiatives, showing that you are a good fit for their culture.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the hotel's future plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
