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For Companies At a Glance
- Tasks: Lead the optimisation of the ServiceNow platform and enhance system processes.
- Company: Join a top consultancy known for innovative AV and UCC solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and a collaborative team environment.
- Why this job: Be part of a dynamic team driving impactful changes in ServiceNow across the business.
- Qualifications: Experience with ServiceNow applications, especially CSM; management skills are a plus.
- Other info: Work closely with clients and stakeholders to expand ServiceNow's capabilities.
The predicted salary is between 48000 - 112000 £ per year.
A Marketing Leading Consultancy that specialises in providing AV and UCC solutions is looking to hire a ServiceNow Application Manager. In this role, you will support the business initiative to continuously improve their ServiceNow platform. Your focus will be on the system processes, optimisation, and supporting the overall application environment.
This will be a client/stakeholder-facing role, collaborating with 6 fellow applications managers to support the adoption and expansion of ServiceNow across the business (This will include business and customer integrations).
The requirement for this individual is to have expertise in the ServiceNow Customer Service Management. FSM, ITSM, and SPM are desirable.
Salary: £80,000
Location/Hybrid: 1-2 days per week to London (Or Sunbury)
Requirements:
- Proven experience and expertise in ServiceNow Applications, specifically CSM (FSM/ITSM/SPM - nice to have)
- Proven experience as an Application manager or consultant with line management and stakeholder management
- Strong knowledge in workflows, UI policies, flow designer, ACL, integration hub, and business rules
- Strong expertise and knowledge of customer service business processes
ServiceNow Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Manager
✨Tip Number 1
Network with professionals in the AV and UCC sectors. Attend industry events or webinars where you can meet potential colleagues or employers. This will not only help you learn more about the role but also give you a chance to make valuable connections.
✨Tip Number 2
Familiarise yourself with the latest trends and updates in ServiceNow, especially around Customer Service Management. Being knowledgeable about recent features or case studies can set you apart during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management and how you've successfully collaborated with teams in previous roles. Be ready to share specific examples that highlight your ability to drive adoption and optimise processes.
✨Tip Number 4
Research the company’s current use of ServiceNow and any challenges they might be facing. Tailoring your conversation to address these points can demonstrate your proactive approach and genuine interest in helping them improve their platform.
We think you need these skills to ace ServiceNow Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow applications, particularly Customer Service Management. Include specific examples of how you've optimised systems and managed stakeholders.
Craft a Compelling Cover Letter: In your cover letter, emphasise your expertise in ServiceNow and your ability to collaborate with teams. Mention any relevant projects where you improved application processes or enhanced user experience.
Showcase Relevant Skills: Clearly outline your skills related to workflows, UI policies, and integration hubs in your application. Use bullet points for clarity and ensure they align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Click To Hired
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow, especially in Customer Service Management. Be prepared to discuss specific projects where you've optimised workflows or improved system processes.
✨Demonstrate Stakeholder Management Skills
Since this role involves collaboration with various stakeholders, share examples of how you've successfully managed relationships and communicated effectively with clients or team members in previous roles.
✨Prepare for Technical Questions
Expect questions about your technical knowledge, particularly around workflows, UI policies, and integration hub. Brush up on these areas and be ready to explain how you've applied them in real-world scenarios.
✨Understand the Company’s AV Solutions
Research the consultancy's AV and UCC solutions. Showing that you understand their business model and how ServiceNow fits into it will demonstrate your genuine interest in the role and the company.
