Rooms Division Manager - Jumeirah Carlton Tower

About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Situated in the heart of Knightsbridge, one of London\’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city\’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani. About the Job: An opportunity has arisen for a Rooms Division Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Oversee all aspects of room operations, including front office, housekeeping, reservations, and guest services, to ensure seamless and efficient daily operations. Maintain a relentless focus on guest satisfaction by implementing and monitoring service standards, handling guest feedback and complaints effectively, and ensuring that guest needs and preferences are met promptly. Provide leadership, guidance, and support to room division staff, including recruitment, training, performance management, and fostering a positive and collaborative work environment. Develop and manage the departmental budget, including revenue forecasting, expense control, and cost-effective resource allocation, to achieve financial targets and maximize profitability. Ensure compliance with brand standards, quality assurance guidelines, and regulatory requirements to maintain the highest level of service quality, cleanliness, and safety in guest rooms and public areas. Implement efficient operational procedures, workflows, and systems to optimize productivity, minimize wait times, and enhance the overall guest experience. About you: The ideal candidate for this position will have the following experience and qualifications: Problem solving Leadership and team management skills Creative Project Management Skills About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes Competitive salary + excellent service charge Extra holiday for significant Birthdays (21.30.40. etc.) Life insurance Jumeirah perks website access discount F&B and Spa treatment discount Lieu day if you work on Bank Holidays Dry cleaning of uniform or Business attire Meals on duty Employee assistance programs Wellness benefits Chiropodist, Flu jabs, and more! Taxi service after hours Social events & recognitions programs Ongoing training & development Wedding/Baby gift Cycle scheme Internal transfer scheme Eye test and discount for VDU users Dental cash back plan External transfer scheme 3 Months Service: Company Sick Pay Travel Card Season Ticket Loan Live Your Guest Life Stay 6 Months Service: Jumeirah Discounts Stays in other Hotels Cycle Scheme Internal Transfer Scheme Eye Test & Discount for VDU Users Dental Cash Back Plan 1 Years Service: External Transfer Scheme 2 Years Service: Group Pension Plan with enhanced contributions Income Protection Scheme AMRT1_UKCT